Call Center Agent

1 week ago


Abu Dhabi, United Arab Emirates Hero Real Estate Full time

_**WE ARE HIRING**_
- **(Preferably Arabic Speaker) Female Only**_
- **Our company is looking for a _**CALL CENTER AGENT **_who is responsible for providing effective customer service for all our clients by using knowledge of company products/services and interact with customers to provide information in response to questions, concerns and inquiries by phone and Internet**_
- **We're offering good commission and basic salary. And it'll be discussed upon interview**_
- **RESPOSIBILITIES**:_
- Manage and prioritize multiple concerns simultaneously.
- Provide appropriate and correct information to incoming customer order status and product knowledge requests.
- A positive attitude, even when faced with misplaced criticism or frustration
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Manage large amounts of inbound and outbound calls in a timely manner
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Must be having very strong knowledge of customer care techniques & processes; listening skills; customer satisfaction; excellent telephonic skills; Customer focus & service.**QUALIFICATIONS**:_
- Can join immediately
- Must have experience in the same field as call center agent/representative in Real Estate
- High school diploma or equivalent
- **Age: 21 to 30 yrs old**:

- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately

**Experience**:

- real estate: 1 year (required)

**Language**:

- Arabic and English (required)


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