Lobby Ambassador

3 weeks ago

Dubai, United Arab Emirates Hilton Full time

Lobby Ambassador

A Lobby Ambassador engages with our Guests throughout the entire hospitality experience. He/she will be responsible forcreating a positive impression in the lobby.

**What will I be doing?**

As a Lobby Ambassador, you will serve with the Front Office Team which is the primary connection between the Guest, the hotel, and the various hotel departments. A Lobby Ambassador truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

- Engage with all guests and create positive feedback in the lobby.
- Meet and greet all guests.
- Creating memorable experiences for the guests.
- Making and serving fresh Arabic Coffee to the guests
- Offering welcome drinks to the guests.
- Clean and maintain the Arabic coffee equipment clean and neat.
- Maintain the coffee inventory and re-ordering.
- Maintain current knowledge of hotel products, services, p

**What are we looking for?**

Lobby Ambassadors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Minimum height of 6 Ft with extrovert personality.
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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