Mea Key Account Desk Expert
3 weeks ago
**COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY**
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for 6 consecutive years, with a 2019 Global Ranking at #4
**ABOUT THE ROLE***
The MEA KAD Expert effectively manages and controls the MEAKAD OtC processes for DHL’s largest Strategic, MNC and CSI customers, guaranteeing continuous cash flow, customer satisfaction, elimination of errors at source and compliance to terms and conditions that impact key KPI’s such as DSO, DQO, Credit Notes, Bad Debt and % overdue. The expertise from the MEAKAD Expert will be used for new onboarding’s or expansion of MEAKAD customer contracts.
**YOUR TASKS**
- To manage the Accounts receivable ledger for one customer across MENA by liaising frequently with the customer shared service center, budget holders and Freight Payment Agencies, GCM, RCM and Local KAM
- To guarantee that all contractual conditions (exemptions, exceptions, invoice formats, invoice frequency, tariffs, payment terms, etc.) are being applied correctly across all billing systems and to ensure consistency of OtC processes for the customer, by liaising with the required DVRA, Billing, EDI and CMF resources in each country
- To deal with all customer invoice related queries and to ensure that all issues are carefully analyzed and actions are taken to avoid any repetition of the root causes
- To ensure that the customer is contacted (phone, E-mail, or face to face) at the appropriate intervals (according to treatment plans), that promises to pay are kept, that all queries are properly recorded and managed and that relevant collection systems are updated in an accurate, professional and understandable manner
- To continuously monitor the ageing and guarantee optimal behavior of the overall customer portfolio, ensuring all individual targets are consistently met
- Development of customer specific treatment plans.
- To manage the open items of the customer, ensuring payments are correctly and timely received and allocated and that the accounts are kept clean.
- Ensure a proper reconciliation between our AR ledger and the Customers AP ledger.
- To create monthly reporting files, quarterly steeringboard presentations, bi-yearly customer summary and other adhoc reporting activities to inform all key stake holders whenever necessary
- To onboard new customers into the MEKAD portfolio and train during handover the Junior Key Account Desk team member or Key Account Desk Expert
- Build a thorough understanding of the Payables structure of the customer and optimize the Billing, Collections and Payment process at DHL to optimize the end to end process and customer experience.
- Ensure proper documentation of customer treatment plan and customer profile.
- To organize and coordinate yearly clean up exercise to analyze the customer’s number of accounts and ancient debt
- Follow all OTC restrictions and policies in line with DHL compliancy and with contractual conditions. ‘Sell’ our e invoicing solutions as much as possible to the customers to reduce copy doc queries and also shorten the time between invoice date and invoice received by customer
- Be able to do a full in depth analysis of the customer payment behavior.
- To continuously monitor the external market for customer trends/issues to minimize any cash flow risk to DHL
**YOUR PROFILE**
- Master’s degree education
- Experience with multi-million portfolios and international sensitive customers
- Experience with customer visits
- Experience in Microsoft Office, especially Excel and Power point
- One of the positions requires French langauage mandatorily and for the other it would be optional
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