Training & Implementation Officer for (An

5 months ago


Dubai, United Arab Emirates Al Riyady Full time

We are seeking a highly motivated and experienced _**Arabic
- speaker **_**Implementation and training officer with expertise in Accounting Systems / ERP implementation to join our dynamic team.**

**Responsibilities**:

- Serve as the primary point of contact for our valued customers throughout their journey, ensuring their success in implementing and utilizing our systems.
- Collaborate closely with cross-functional teams including Sales, Product Development, and Customer Support to ensure seamless onboarding, implementation, and ongoing support.
- Understand and analyze customer requirements to provide tailored solutions, customized training, and best practices guidance.
- Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate for their needs.
- Conduct regular check-ins, progress reviews, and performance evaluations to proactively address any issues or concerns.
- Monitor and report on customer usage, adoption rates, and overall satisfaction to identify areas for improvement and drive customer success.
- Stay up-to-date with industry trends and developments related to Accounting systems and incorporate this knowledge into our product offerings.

**Requirements**:

- Fluency in Arabic is a must to effectively communicate and engage with our Arab-speaking customer base.
- Bachelor's degree in Accounting, Business Administration, or a related field.
- Minimum of 5 years of experience in systems implementation, preferably within the Edtech or education industry.
- Proficiency in MySQL is a plus, enabling you to provide technical support and troubleshoot any system-related issues.
- Excellent interpersonal and communication skills, with the ability to build rapport and effectively collaborate with diverse stakeholders.
- Strong problem-solving abilities and a proactive approach to customer success.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.

**Salary**: AED7,000.00 - AED12,000.00 per month

Application Question(s):

- 1- how long you have worked as an implementation/success manager in Edtech or in Education industry?

2- what is your expected salary & in how many days you can join?
- you are proficient in MySQL??

**Education**:

- Bachelor's (preferred)

**Experience**:

- success manager/implementation manager: 4 years (preferred)

**Language**:

- arabic (preferred)


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