Guest Service Agent

3 weeks ago


Dubai, United Arab Emirates Royal regency suites Full time

**Job Summary**:
As a Guest Service Agent, you will be the first point of contact for hotel guests. Your primary responsibility is to provide exceptional customer service, ensuring guests have a pleasant and seamless experience from check-in to check-out. You will handle inquiries, assist with reservations, address concerns, and coordinate with other departments to meet guests' needs.

**Key Responsibilities**:

- **Guest Check-in/Check-out**: Greet guests upon arrival, process check-ins, verify reservations, issue room keys, and provide information about hotel services and amenities.
- **Reservation Management**: Handle guest reservations, cancellations, and modifications, ensuring accurate and timely entry in the system.
- **Customer Service**: Address guest inquiries, concerns, and complaints in a professional and timely manner. Provide information about the hotel, local attractions, and services.
- **Billing and Payments**: Process guest payments, handle cash and card transactions, and ensure billing accuracy.
- **Communication**: Liaise with housekeeping, maintenance, and other departments to meet guest requests and resolve issues promptly.
- **Problem Solving**: Resolve guest complaints or issues effectively to ensure guest satisfaction.
- **Record Keeping**: Maintain accurate guest records, including personal information, payment details, and room preferences.
- **Security and Safety**: Monitor guest safety and report any suspicious activities or security concerns to management.

P R E F E R R A B L Y F E M A L E R U S S I A N SPEAKER

Pay: AED2,000.00 - AED2,200.00 per month

Application Question(s):

- Are you able to start immediately?

**Experience**:

- Hotel: 2 years (required)

**Language**:

- Russian (required)

Application Deadline: 20/11/2024


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