Consultant (Field Service Management)

2 weeks ago

Abu Dhabi, United Arab Emirates IFS Full time

Company Description

IFS delivers award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can **#MakeYourMoment** so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

**Job Description**:
**IMPORTANT NOTES**:
1. This posting is for a Field Service Management (FSM) Consultant that has experience in implementing Field Service Management software. It is not a Field Service Technician role.

2. Although this Job Posting is published in Abu Dhabi, IFS is open to applicants in other areas of the UAE.

**JOB DESCRIPTION**

IFS’s Global Consulting Delivery (GCD) Organization is on the lookout for a dynamic and ambitious individual to join our team as a Service Management (SM) Application Consultant. You will be at the forefront of IFS product implementations working directly with IFS customers and partners on cutting edge industry solutions in industries such as Aerospace & Defense; Energy, Utilities & Resources; Engineering, Construction & Infrastructure; and Manufacturing and Services. Furthermore, you will have the opportunity to work with geographically distributed teams around the globe which will provide you with international exposure through project implementation and commercial execution.

To be successful in the role, you will have a background of successful project implementations and enjoy being the key functional expert in the Service Management domain. You will be responsible for combining industry experience with IFS best practices to guide the customer through the implementation of core IFS business solutions.

Responsibilities include:

- Guiding our customers to improve their business through a deep understanding of the core IFS solution and industry accelerators.
- Understanding the customer’s business, industry and local field service management drivers, practices and policies.
- Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.
- Seeking opportunities to increase customer satisfaction and deepen customer relationships.
- Understanding customer business needs and guiding them in the most effective usage of IFS Products.
- Leading and owning the solution definition and scope for the Service Management portion of the IFS Solution.
- Identifying and bridging the gap between the customer’s business requirements and IFS Products.
- Conducting customer training sessions and workshops.
- Guiding and assisting the customer with testing and Go Live cut-over strategies.
- Keeping up to date with regulatory and compliance requirements of the Service Management domain in the key focus industries.
- Managing, coaching and mentoring IFS colleagues.
- Contributing to the continuous improvement of existing IFS products, processes and methodology.

**Qualifications**:
**QUALIFICATIONS**

**Essential**:

- An academic background with a Bachelor or Master’s Degree in Engineering, Business, Information Technology or equivalent.
- Experience delivering Service Management ERP/IT Solutions in a similar role.
- Proven ability to lead and influence teams, colleagues, customers and partners.
- Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer facing role.
- Expertise in business process mapping and deployment.
- Strong problem-solving ability, analytical skills and strategic thinking.
- Excellent interpersonal skills including stakeholder management, negotiation and influencing skills.
- Excellent communication and presentation skills at the executive level.
- Ability to work independently and within a team setting.
- Fluent in English and local language, both oral and written.
- Ability to travel nationally and internationally.

**Desirable**:

- Knowledge and record of IFS products implementation.
- Industry-specific knowledge from target industries.

Additional

  • Immigration Sales Consultant

    7 months ago

    Abu Dhabi, United Arab Emirates Fast Global Migration Service Full time

    As an Immigration Sales Consultant, you will be responsible for providing expert guidance and support to clients seeking immigration services. Your primary objective will be to attract new clients, understand their immigration needs, and effectively sell appropriate services to help them achieve their immigration goals. You will utilize your knowledge of...

  • Management Consultant

    7 months ago

    Abu Dhabi, United Arab Emirates HNW research and management consultancy Full time

    Job Opportunity: Management Consultant Location: Abu Dhabi **Job Type**: Full-Time **About Us**: **Qualifications**: - Bachelor’s degree in engineering, Business Management, MBA, or a related field. Job Description & Responsibilities: **1. Team Leadership and Management**: - Oversee a dynamic team of professionals, fostering a collaborative and...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...

  • Automobile Service Advisor

    6 days ago

    Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...

  • Field Service Scheduler

    23 hours ago

    Abu Dhabi, United Arab Emirates TechnipFMC Full time

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...

  • Telesales Consultant

    7 months ago

    Abu Dhabi, United Arab Emirates International management consultancy Full time

    The Telesales consultant OR Educational Sales Consultant is responsible for promoting and selling educational products and services to Corporate Sector and individual professionals. The consultant will build relationships with clients, understand their needs, and provide tailored solutions to meet those needs. Note: This is a TELESALES...

  • Automobile Service Advisor

    1 week ago

    Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...

  • Immigration Consultant

    7 months ago

    Abu Dhabi, United Arab Emirates Fast Global Immigration Service Full time

    Are you passionate about helping individuals and families navigate the complexities of immigration processes? Do you possess excellent sales skills along with a deep understanding of immigration policies and procedures? If so, we want you to join our team as an Immigration Sales Consultant. At Fast Global Visa Services, we specialize in providing...

  • Telesales Consultant

    7 months ago

    Abu Dhabi, United Arab Emirates International management consultancy Full time

    The Telesales consultant OR Educational Sales Consultant is responsible for promoting and selling educational products and services to Corporate Sector and individual professionals. The consultant will build relationships with clients, understand their needs, and provide tailored solutions to meet those needs. Note: This is a TELESALES...

  • Telesales Consultant

    6 days ago

    Abu Dhabi, United Arab Emirates International management consultancy Full time

    The Telesales consultant OR Educational Sales Consultant is responsible for promoting and selling educational products and services to Corporate Sector and individual professionals. The consultant will build relationships with clients, understand their needs, and provide tailored solutions to meet those needs. Note: This is a TELESALES...

  • Global Ndt Field Service Manager

    9 months ago

    Abu Dhabi, United Arab Emirates Gemini Personnel Full time

    **Introduction**: Looking for a highly experienced and motivated NDT Project Manager to oversee and coordinate in-field all NDT service projects around the world. As NDT Global Inspection Services Manager, you will be responsible for overall management, planning, execution, and completion of projects carried out by the Field Service department. The client...

  • Sales and Marketing

    3 months ago

    Abu Dhabi, United Arab Emirates Five Stars Management & Quality Consultant Full time

    _Job Title: _**Sales and Marketing Specialist**_ - Location:_ Abu Dhabi, United Arab Emirates - Company:_ Five Stars Management and Quality Consultant - About Us:_ **Five Stars Management and Quality Consultant **is a leading training and consulting firm dedicated to empowering businesses and individuals through innovative learning solutions and strategic...

  • Consulting Manager

    1 week ago

    Abu Dhabi, United Arab Emirates iMENA Solutions Full time

    Job Description: We are seeking a highly experienced Consulting Manager to join our team. The Consulting Manager will lead client engagements, develop and maintain client relationships, and support the growth of the consulting business. **Responsibilities**: - Lead and manage consulting projects, ensuring that projects are delivered on time and within...

  • Automobile Service Advisor

    2 months ago

    Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...

  • Automobile Service Advisor

    2 days ago

    Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...

  • Immigration Sales Consultant

    7 months ago

    Abu Dhabi, United Arab Emirates Fast Global Immigration Service Full time

    Title: Immigration Sales Consultant Company: Fast Global Visa Services Location: Abu Dhabi **Salary**: Competitive Are you passionate about helping individuals and families navigate the complexities of immigration processes? Do you possess excellent sales skills along with a deep understanding of immigration policies and procedures? If so, we want you to...

  • Office Manager

    7 months ago

    Abu Dhabi, United Arab Emirates Next Engineering Consultant Full time

    Office Manager will be responsible for assisting the Partners, General and Creative Chief Officer with various consulting projects in the field of Engineering Consultancy. They will work closely with clients, gather data, analyse information, and develop projects for clients. The Office Manager will also be involved in managing projects teams, supervising...

  • Immigration Consultant

    2 weeks ago

    Abu Dhabi, United Arab Emirates KFA Consultant Full time

    MIGRATION EXPERIENCE IS PREFERRED We are a migration firm (part of a group of companies) specializing in 2nd Citizenship, Permanent Residency for Canada and Australia. Your responsibilities will be: - You must maintain strong working relationships with all clients and colleagues. - Excellent telephonic conversation and selling skills required. - You must...