Customer Service Representative
2 days ago
**Job Profile**:
We are looking for a Customer Service Representative to join our team.
**Responsibilities**:
As a customer service representative, you will focus on building relationships with our customers through inbound calls, outbound calls and electronic communication.
- Manage large amounts of WhatsApp inquiries, social media messages and phone calls
- Generate sales leads and manage customers’ profile.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers
**_Requirements_**
- **_Minimum 2 years experience in Customer Service profile._**:
- **_Must be currently in Dubai_**:
- **_Strong phone contact handling and typing skills_**:
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Should be able to work proactive and carry a professional approach.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**_The Package_**
We offer a very ambitious package that includes benefits such as:
- Competitive salary (AED 3,000 - AED 4,500 depending on experience)
- Bonus scheme (Generous Monthly Bonus once sales targets are reached)
- Annual flight
- Career growth
- On duty meals
**Job Types**: Full-time, Permanent
**Salary**: AED3,000.00 - AED4,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- UAE customer service: 2 years (required)
**Language**:
- English (required)
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