Sales Coordinator

1 week ago


Sharjah, United Arab Emirates SKM Air Conditioning LLC Full time

**Main Performance Areas**:
**Duties, Responsibilities & Authorities**:

- Coordinate with Service Engineers/Technicians for issues related to preparing quotations.
- Prepare all quotations in the system (INFOR) and coordinate with relevant teams for order processing.
- Arrange payment collections from customers, either by courier or a cost-effective mode, as requested by the Sales and Operations teams.
- Follow up on payments on behalf of the Sales Team.
- Conduct customer satisfaction surveys for walk-in customers and SKM customers, analyzing results for monthly/quarterly/yearly ISO audits.
- Complete vendor registration forms for Sales & Operations and gather required information for other departments.
- Perform clerical duties, ensuring accurate data records to support departmental activities.
- Prepare and send estimations and proposals based on site inspection reports.
- Organize, classify, file, and retrieve information by content, purpose, user criteria, or numerical order.
- Prepare reports, charts, graphs, and other statistical data for the branch.
- Prepare and send proforma invoices to customers and coordinate advance payment collections.
- Provide support for material arrangements as per orders and notify the Operations Team to initiate the job.
- Create and maintain accurate records of AMC quotations, including relevant documentation.
- Manage AMC renewals, visits, and payment collections.
- Regularly review and follow up on outstanding payments.
- Process service quotes in the system with supporting documents for order processing and execution.
- Handle all service calls (internal and external), including registration and actioning of requests.
- Use the call register in ERP to monitor and close open tickets raised by AFS.
- Manage transaction costing and closure.
- Complete all inbound and outbound transactions related to material movement in ERP, ensuring documentation is generated.
- Track, monitor, and follow up on open/pending orders.
- Coordinate procurement of materials and subcontractor services, processing purchase requisitions (PRs) for POs.
- Record HRIS data for the service field team, including normal and overtime hours.
- Prepare task lists for labor-related orders and coordinate with field team supervisors for timely execution.
- Follow up with field team supervisors/service engineers to update man hours in the ERP system.
- Perform any other tasks assigned by the department line manager.

Let me know if you would like to make any adjustments or further refinements

**Job Type**: Permanent

License/Certification:

- driving license (preferred)


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