Assistant Program Manager

3 weeks ago

Dubai, United Arab Emirates Emirates NBD Full time

Department Description:
Group ITO and Operations exist to be the central nodal point covering all areas pertaining to Operations IT including the Digital Office and the Processing operations housed thru Tanfeeth The GCOOs office controls and supervises these functions independently across the Groupincl all subsidiaries

The GCOOs office oversees 3000 FTEsincl contractor agents covering the above areas and is the effectivebackbone of the Emirates NBD Group ensuring that it provides a seamless level of service and output to the Groups customer base internal businesses and all related segments

Brief Description:
The GPMO has been setup to strengthen Enterprise Program ManagementPMO function capabilities and controls This function has been recommended to be setup post the Finacle Core Consolidation Project completion in 2020 Such a dedicated structure will enable the GPMO to interact and track enterprisewide programs associated risks across business and technology units as well as bring an independent oversight and transparency to such Programs

It is imperative to have a robust information sharing framework within the organization the framework which is capable of recording the actions taken on the shared critical inputs This framework needs to be developed for and by the GPMO function for highlighting the risks to the senior leadership and executives and the actions taken by the leadership

To sum up the GPMO exists to ensure that we ensure a 100 delivery of key critical group wide Projects so that no inordinate event or debacle occurs ever which impacts our stakeholders including Customers both internal and external

Detailed Description:
As Assistant Program Manager of the GPMO the position amongst others are

Assist program manager to ensure that Red FlagsWarning signs be analyzed appropriately before moving ahead on crucial projects control and governance should be built around that

Support program manager to ensure that communication across stakeholders for the relevant Programs covered are effective and smooth to ensure that expectations are clearly understood across the enterprise

Highlight all highrisk items in theprogram to the program manager so that it is flagged and documented for future accountability

Assist program manager to manage meetings and the engagement of various stakeholders from time to time as per the Program calendar

Assist program manager to manage vendor partners and ensuring that deliverables are tracked

Holding the cadence of periodic reviews and checkpoints as per the Program calendar

Ensuring that the relevant systems like JIRA Confluence etc are maintained and updated with the Program deliverables and work items

Job Requirements:
Work along the lines of the comprehensive Project Management framework designed for the purpose

Assist PM in documenting all highrisk items in program for future accountability

Assist PM in building an integration plan and have robust mechanisms to keep track of projects or implementation activities and any interdependencies or risks

Assist PM towards ensuring progress of each of the items on the Project conform to both Quality and milestones that were initially agreed upon

Support PM to precisely track performance of ProgramKey program project related KPIs are time cost and effortworking hours which are to be tracked and escalated depending on exceptions

Provide inputs at regular intervals to PM to review these metrics in addition to the weekly review meetings

Support PM to ensure adequate communication wrt progress on KPIs during the tenure of each of the projects

Assist PM to conduct regular reviews and ensure that organizational compliance on the same

Ensure that suitable reporting tools techniques are followed

Support PM to Identify validate and rationalize any operational risks that arise

Additional Details:
Basic understanding of the overall Banking business and its impact due on Products Cust Experience Customer Service etc

Basic understanding of banking operations and system dependencies wrt these operations

Good communicationwritten and verbal are desirable

Basic knowledge of enterprise project portfolio management practices processes and governance

Basic understanding of various core banking systems and its usage and relevance

Strong customer delivery

Ability to work under minimum supervision

1 years of banking experience in relevant areas wrt IT Project Management etc

1 years of local market experience

Basic Knowledge in Project management roles

Graduate

Prince 2 certificationdesirable

**Qualifications**

AS Mentioned in the JD

**Primary Location***: United Arab Emirates-Dubai-Dubai - Nadd Al Shiba, Meydan, Building M

**Job***: Project Management

**Organization***: Group Program Management Office

**Schedule***: Regular

**Shift***: Standard

**Job Type***: Full-time

Day Job

**Job Posting***: Jan 30, 2023, 4:44:38 AM

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