Program Manager

2 weeks ago


dubai, United Arab Emirates Amazon Dubai Full time
The job posting is outdated and position may be filled
Responsibilities:• Become single threaded leader to lead CRM’s management (Amazon Connect, Salesforce} and, Robotic Process Automation (RPA) efforts• Taking charge of CRM’s daily operations, including implementation responsibilities, merchant life cycle journey enhancements/automations, productivity reports and configurations.• Coordinate with 3rd party vendors and oversee day-to-day execution of program implementations.• Assist with the planning, tracking, documentation and status updates for the CRM implementation, migration or enhancement programs.• Create and manage implementation plans; monitor and review progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure program success.• Ensure on time and on budget delivery of programs while also ensuring that program milestones and governance are properly adhered during the execution.• Able to manage one or two large scale programs or a couple of small to medium sized interrelated programs requiring complex cross-functional collaboration and management at the program level.• Facilitate requirements gathering and assist with the creation of program deliverables, as needed.• Facilitate and own the creation of salesforce technical design documents for complex programs, by interfacing with Technical Solutions Architects and Developers, as needed.• Provide hands on configuration / customization of the salesforce and other CRM products.• Adopt a standardized development lifecycle methodology for all programs.• Identify opportunities to leverage all Salesforce technologies and automations.• Participate in end to end implementation planning including program management, issue management, communication and change management.• Manage UAT with end users including coordination and user acceptance sign-off.• Prepare user documentation and training documentation as necessary.• Leverage business knowledge and expertise to drive business process improvements.• Establish and maintain trusted advisor relationships with stakeholders by providing vision and future product roadmapping. Disclaimer: Drjobs.ae
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