General Manager

5 days ago


Abu Dhabi, United Arab Emirates Farah Experiences Full time

Miral Experiences is seeking a dynamic and visionary **General Manager (GM) **for **SeaWorld Yas Island **in Abu Dhabi.

As GM, you will be responsible for the strategic leadership, operational excellence, and financial performance of the park, ensuring an exceptional experience for guests while overseeing day-to-day operations. This is a unique opportunity to lead a world-class attraction that blends zoological expertise with immersive entertainment, all while working in one of the most exciting and rapidly growing destinations in the UAE.

**Job Scope**

**Strategic Management**:

- Lead the development and execution of operational strategies to meet the park's financial and guest experience goals.
- Align park strategies with Miral Experiences' vision and strategic objectives.
- Build and manage key relationships with IP stakeholders and partners, ensuring compliance with contractual obligations.
- Monitor industry trends and competitive dynamics to optimize park offerings and operations.

**Operational Management**:

- Oversee all day-to-day park operations, ensuring smooth functioning across all departments (rides, attractions, food & beverage, retail, zoological areas, etc.).
- Ensure operational efficiency through effective capacity management, guest flow, and staff coordination.
- Maintain safety standards and ensure compliance with legal and industry safety regulations.

**Zoological Standards & Research**:

- Ensure the park's zoological operations meet SeaWorld's high standards of animal care, education, and water quality.
- Lead efforts to secure and maintain accreditation from key zoological organizations.
- Provide strategic oversight for the Yas SeaWorld Research and Rescue Center, collaborating with stakeholders to drive initiatives related to animal welfare and conservation.

**Human Resources & Team Development**:

- Lead, mentor, and develop a high-performing team, fostering a culture of excellence, innovation, and collaboration.
- Oversee recruitment, talent development, and succession planning to ensure a strong and diverse workforce.
- Support the UAE Nationals strategy by identifying and developing opportunities for local talent within the organization.

**Guest Experience**:

- Monitor guest feedback to continually improve the guest experience, leveraging tools like Guest Satisfaction Surveys (GSS) and Net Promoter Scores (NPS).
- Ensure a safe, enjoyable, and engaging experience for all visitors, maintaining high standards of service excellence across the park.

**Financial Accountability & Performance**:

- Manage the annual budget for all operational areas, ensuring alignment with organizational goals and financial targets.
- Monitor financial performance, analyzing variances and implementing corrective actions as necessary to meet budget objectives.
- Foster a culture of financial accountability, providing guidance to operational teams on budget management and cost control.

**Business Development & Partnerships**:

- Collaborate with marketing and sales teams to identify business opportunities and enhance revenue generation.Cultivate strategic partnerships to drive operational efficiency and guest engagement.

**Qualifications & Experience**:
**Essential**:

- Bachelor's degree in hospitality, Business Management, Recreation, or a related field.
- 8+ years of experience in hospitality, theme park, zoo, or aquarium management, with at least 3-5 years in a leadership role.
- Strong financial acumen with experience managing budgets, P&L statements, and cost control.
- Proven experience working in zoological facilities, with a focus on animal welfare, care, and education.
- Excellent leadership, communication, interpersonal, and organizational skills.
- Ability to manage multiple priorities and make data-driven decisions under pressure.Knowledge of safety regulations and operational standards in the theme park or entertainment industry.

**Desirable**:

- Master's degree or relevant certifications in theme park, hospitality, or zoological management.
- 2+ years in a senior leadership role within a theme park or related industry.
- Certifications in IAAPA or similar industry organizations.
- Knowledge of the UAE market and multicultural workforce dynamics.


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