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IT Service Continuity Analyst
4 weeks ago
Role : IT Service Continuity Analyst /IT disaster recovery - Banking
Job Location : Abu Dhabi, UAE
Contract : 12 months
Job Purpose: We are looking for an IT Service Continuity Analyst to join the IT Service Continuity Team, reporting to the Lead, IT Service Continuity. The role will be responsible for liaising with Technology and Support teams in UAE and the overseas locations to manage the Bank’s overall IT Service Continuity & Disaster Recovery Program & Continuity posture. Responsibilities:
Work with IT Teams to help maintain IT Service Continuity / IT Disaster Recovery Program & process, documentation, templates and reports that is compliant with the requirements of the Bank's Business Continuity Management process as well as all the financial regulators and Central Bank in the region and overseas locations
Participate in the Disaster Recovery Exercises for IT systems & components hosted in Bank’s Data Center as well as at overseas locations by defining and documenting clear scope & scenario, planning & executing the tests as per schedules and producing a detailed Exercise Report capturing all the relevant details & outcome of the exercise along with identified areas of improvements
Manage, communicate and coordinate with Bank’s international regions on their respective DR exercises. Work with UAE’s Head Office technical resources and international IT teams to execute the test and produce a DR Exercise scope document, Exercise Report & capture all actions, issues and areas of improvements from the tests
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Centrally document & manage all the gaps, areas of improvements, issues and actions from the outcomes of DR tests
Log proactive problem tickets and regularly drive and monitor the progress of DR test related gaps, issues, areas of improvement and actions until final closure
Ensure all international regions update and regularly maintain a site level Disaster Recovery Plan document capturing recovery details in the event loss of full site or connectivity with Head Office Data Centers in UAE
Maintain and update the e-battle box (central repository for all IT DR Plan and procedure documents) and ensure there is a governance framework to ensure these documents are well catalogued and are up to date (reviewed and updated annually at least)
Manage the monthly / yearly Business Continuity Exercise for all Bank’s key locations in UAE
Ensure coordination efforts with Group Business Continuity Management & Business Continuity Coordinators for readiness of all IT requirements for the BC exercises & also participate in the exercise and manage the IT incident handling by being available at the Recovery site along with required IT support teams
Maintain a comprehensive IT testing schedule / DR Testing Calendar, including the testing of all continuity plans in line with business requirements and after every major business change
Assessing changes in IT for their impact on IT Service Continuity and IT Continuity Plans
Skills & Qualities required:
Previous experience of working in a IT Service Continuity / IT Disaster Recovery role for minimum 3 years within a corporate environment (preferably Banks or Financial Institutions)
Excellent interpersonal skills, including collaboration and analytical
Strong communication, stakeholder management and stakeholder influencing skills are critical
Strong understanding of Information Technology and able to call on SME expertise as required
ITIL Intermediate certified
Awareness of Technology Governance, Risk and Compliance
**Job Type**: Contract
Contract length: 12 months
**Salary**: AED10,000.00 - AED15,000.00 per month
License/Certification:
- ITIL Certification (required)
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