Store Supervisor

6 months ago


Dubai, United Arab Emirates The PetShop LLC Full time

**Job Brief**

We are looking for an organized, result-driven supervisor of sales who is responsible for monitoring all sales and cashier staff as well as assisting the Manager of the shop floor in their duties.

**Responsibilities**
- Ensuring high levels of customer satisfaction through excellent and professional sales service, product knowledge, and management of the sales team.
- Assess customer's needs and provide appropriate advice, assistance and information with regard to products, prices, availability, and product features.
- Keep up to date on product features and key selling points and utilize them in training the sales team.
- Handling cash/credit card transactions with customers.
- Issuing receipts, refunds, exchanges, or credit vouchers.
- Make decisions about exchanges/returns in compliance with company policy.
- Contribute to the growth of the company by driving sales and motivating the sales team to achieve individual and main sales targets.
- Handle returns professionally whilst following procedures set in place i.e., signed approval from supervisor or manager and filling in of returns form.
- Cross-sell products and always seek to drive basket value up by actively seeking out and assisting customers.
- Ensure product promotions are implemented accurately and kept up to date as per company standards.
- Provide support and proactive assistance to the Store Manager with the implementation of tasks, procedures & procedures and training.
- Supervise sales staff/cashiers and ensure that procedures & policies are being followed.
- Ensure shop displays are well maintained and barcoding is correct via check-ups and feedback on areas of responsibility.
- Monitor shop cleanliness and hygiene whilst following health and safety regulations.
- Maintain the stock and ensure that it is always in presentable condition.
- Assist the Store Manager with maintaining inventory on the shop floor by coordinating product orders and supplies with the warehouse.
- Assist pest control services in carrying out duties and filing paperwork accordingly.
- Inform the Manager or Senior Manager about the municipality's presence.
- Comply with inventory control procedures.
- Build a good working relationship with all members of the team and company.
- To follow, keep updated and monitor the sales team with regard to the Rota, including break times, assigned areas, public holiday & annual leave.
- Evaluate and highlight the performance of the sales team to the Manager.
- Utilize computers to record sales figures, for data analysis and forward planning as instructed by the Manager.
- Take responsibility to close/open the shop floor including cash handling, complete shut-down of the building and all staff have safely left the premises before locking up.

**Requirements**:

- High School certificate or higher
- Proven work experience in retail and/or sales
- Basic Math's/cash handling skills
- Basic understanding of sales principles and customer service practices
- Proficiency in English (other regional languages is an advantage but not necessary)
- Hands on experience of POS transactions
- Good communication and interpersonal skills including time management and common sense
- Highly organized with the ability to multi-task and perform well under pressure.
- A friendly and proactive personality who strives to achieve their best
- Flexibility for days off and shifts
- Attention to details & accuracy in all tasks
- Minimum of 3 years sales/retail experience.

**Job Types**: Full-time, Permanent

**Experience**:

- Supervisor: 3 years (required)


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