Female- Sales Admin
3 months ago
*Provide in-depth knowledge and recommendations on hair care products, treatments, and cosmetics to customers.
*Stay updated on the latest hair care trends, product launches, and innovations.
*Assist customers in choosing the right products based on their hair type, concerns, and needs.
*Provide after-sales support related to product usage, returns, and exchanges.
*Handle complaints and ensure high levels of customer satisfaction.
*Process and manage online orders, ensuring accuracy and timely fulfillment.
*Coordinate with courier companies for shipping, tracking, and resolving delivery issues.
*Manage inventory levels, ensuring stock availability for online orders.
*Update product listings, descriptions, and images on the e-commerce platform.
*Liaise with courier companies to arrange pickups, track shipments, and handle delivery exceptions.
*Manage shipping schedules and ensure timely delivery to customers.
*Ensure compliance with shipping regulations and company policies.
*Collaborate with the marketing team to promote products and run special offers.
*Assist in creating content related to hair care tips, tutorials, and product highlights for social media and e-commerce platforms.
*Analyze sales data and provide insights to improve product performance and customer engagement.
**Qualifications and Skills**
*Experience: Minimum 2-3 years of experience in the hair care, beauty, or cosmetics industry.
*Strong knowledge of hair care products, treatments, and cosmetics. Familiarity with various hair types, concerns, and solutions.
*Excellent communication and customer service skills, with experience handling customer inquiries and complaints.
*Proficient in managing online orders, with experience in platforms such as Shopify, WooCommerce, Amazon, or similar.
*Experience working with courier companies for shipping and tracking orders.
*Strong organizational skills with the ability to multitask and prioritize.
*Familiarity with e-commerce platforms, CRM software, and shipping management tools.
*Ability to work well in a team and collaborate with different departments.
*Previous experience in handling e-commerce operations and logistics in a beauty or hair care brand.
*Certification in cosmetology or a related field is a plus.
*Basic knowledge of marketing and social media content creation.
*With Admin background
Pay: From AED2,000.00 per month
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