Customer Service

**General presentation**

Providing water, energy and waste management solutions for 160 years, Veolia offers public authorities and industries with a range of water, energy and waste management services vital to human development and sustainable growth in 48 countries around the world. We continue to adapt and innovate in step with economic growth and human development by designing and implementing solutions that will have a positive impact on the environment and resources.

Our goal is to build a better 21st century, we therefore see ourselves as #resources.

**Key figures**:

- More than 1,300 employees in the Middle East (in addition to the 4,000 employees from Enova which reports directly to Veolia Africa Middle East zone, for Facility Management and energy Efficiency contracts in the ME)
- A strong local network with 12 offices across the region (UAE, Oman, Saudi Arabia, Bahrain, Kuwait, Qatar)
- 30 years of sustainable partnerships
- More than 6,000 references

In the Middle East, Veolia works with industries, governments and communities, retail and commercial businesses, to deliver innovative and sustainable solutions that are needed today, with the vision required for tomorrow.Through public-private partnerships and innovative contractual schemes, Veolia is committed to achieving quantifiable results with sustainable, pragmatic environmental solutions.

**Context**

MAGMA Waste Treatment Services will operate and maintain two industrial Waste Treatment Facilities (IWTF) in Ruwais (Abu Dhabi - United Arab Emirates) with around 200 employees.

The Hazardous Waste Treatment Facility (HWTF or BeAAT) includes TDU, deoiling tricanter, Stabilization, Class I and II landfill, PCT, mercury treatment unit, and Incineration lines with a capacity around 60 KTA;
The Natural Occurring Radioactive Materials Treatment Facility (NORM) is a new 6,5 KTA decontamination facility, including a high pressure water descaling system, incineration and encapsulation of ashes.

Two / third of the assets were commissioned in 2021 and some alignment works, process, procedures should be implemented to comply with Veolia standards.

**Position Summary**

This position reports to the Business Development Manager.

**Key Responsibilities**
- Customer Support: Be the primary point of contact for a diverse group of waste generators in a defined geographic region. Assist clients in characterising their waste materials to determine appropriate management strategies.
- Project Estimation and Documentation: Collaborate with clients to prepare accurate project estimates, quotes, contracting documents, and regulatory paperwork required to support our proposed services.
- Labelling and Marking: Prepare and provide required labels and markings as necessary for efficient waste disposal.
- Compliance Assurance: Ensure compliance with all hazardous waste regulations and guidelines, both at the federal and regional levels, to guarantee the safe and legal disposal of waste materials.
- Continuous Process Improvement: Identify opportunities for streamlining waste management processes, enhancing efficiency, and reducing costs while maintaining a strong focus on environmental responsibility.
- Vendor Coordination: Liaise with waste disposal vendors, transportation companies, and other service providers to schedule pickups, deliveries, and other logistic arrangements efficiently.
- Data Analysis and Reporting: Analyse waste management data, prepare regular reports, and present insights to management, contributing to data-driven decision-making and performance evaluation.
- Inventory Management: Maintain accurate records of hazardous waste inventories, ensuring proper documentation and tracking of waste movements.
- Customer Relationship Management: Build and nurture strong relationships with clients by being proactive in addressing their needs, providing timely updates, and ensuring high levels of client satisfaction.
- Research and Industry Trends: Stay up-to-date with industry trends, emerging technologies, and regulatory changes related to hazardous waste management, incorporating relevant findings into daily practices.
- Service Management: Work collaboratively to manage the seamless execution of our services, ensuring the highest level of customer service and satisfaction.
- Work closely and collaboratively with the Operations teams and Support teams
- Ensure contractual, ethical and statutory compliance in their activities
- Foster collaborative long-term working relationships with the facilities’ management and staff.

Ability to commute/relocate:

- Ruwais: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of work experience in a related field such as environmental services experience in Supply-Chain ?
- How many years of experience do you have with Salesforce and Google suite ?

**Education**:

- Bachelor's (preferred)