Delivery Coordinator
2 months ago
**Key Responsibilities**:
**Order Management**
- Monitor and follow up on cancelled orders to determine potential reasons and suggest improvements.
- Challenge disputes and collaborate with finance for any discrepancies.
- Ensure accuracy of invoices from delivery aggregators and rectify any inconsistencies.
**Menu Oversight**
- Conduct weekly menu hygiene audits to ensure accuracy and optimal presentation.
- Monitor competitor activities, especially menu changes, and provide weekly updates to the marketing and management teams.
- Coordinate with the team for menu testing and debugging 14 days prior to new rollouts.
**Operational Efficiency**
- Maintain the prep time tracker sheet and liaise with restaurant managers to uphold timeliness in order preparation.
- Report recurring operational issues to the management for timely corrective actions.
- Address any system-related concerns by coordinating with tech support teams from delivery aggregators. Ensure timely resolutions to maintain operational flow.
**Reporting and Analysis**
- Generate weekly reports on delivery performance metrics.
- Create and manage the menu mix report, identifying top sellers and opportunities for menu enhancement.
- Monitor all delivery campaigns, ensuring synergy between the marketing team, management, and restaurant operations.
- Debrief on all delivery campaigns, evaluating successes and pinpointing areas of growth.
**POS & Backend Support**:
- Manage and maintain the backend of the POS system.
- Load discounts, promotions, and special offers into the system as required.
- Oversee product listings, ensuring accuracy and up-to-date information.
- Handle ingredient and recipe management within the system, ensuring consistency and accuracy.
- Collaborate with the team to ensure the POS system reflects the most current menu and offerings.
- Coordinate resolution of system-related issues with technical teams and delivery aggregators, ensuring uninterrupted operations.
**Experience and Qualifications**:
- Proficiency in Excel and PowerPoint.
- Prior experience in a similar role or restaurant delivery ecosystem is beneficial.
- Strong analytical and interpersonal communication skills.
- Ability to manage multiple tasks in a dynamic, fast-paced environment.
**Job Type**: Part-time
**Salary**: From AED2,700.00 per month
Expected hours: 43 per week
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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