Supervisory Role in Marina Operations, Dubai Marina

6 months ago

UAE, United Arab Emirates Emaar Properties Full time

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile, and influential leader in hospitality, Emaar Hospitality Group is a wholly owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Emaar Leisure Group, true to its promise to deliver memorable lifestyle experiences, the group operates leisure clubs in Dubai, each offering distinctive lifestyle experiences from golf to equestrian and yachting communities. The leisure clubs, as part of Emaar Leisure Group, all enjoy excellent dining options and offer spectacular facilities for business and leisure alike.

**ABOUT THE FUNCTION
This function is to co-ordinate the Rally Programme operations and finances, to be first point of contact for both Yacht Clubs and to ensure that the Members are assisted with any Membership requirements and complaints. Maintains an exceptional level of customer service and relations to marina customers and boat owners, to improve department profitability and efficiency. Taking a pro-active role in the planning & execution and follow up of the marina’s rally and events.

**Required Qualifications:
- **Marina Supervisory Experience**:A minimum of 2 years of supervisory experience in a marina or related maritime setting.
- **Client Relationship Management**:Ability to manage and maintain positive relationships with clients, ensuring satisfaction and loyalty.
- **Financial Knowledge**:Basic understanding of financial statements such as Balance Sheets and Profit & Loss statements, and competence in managing transactions including cash, bank transfers, and cheques.
- **Organizational Competency**:Skilled in organizing and managing customer information effectively.
- **Customer Service Skills**:Strong foundation in hospitality principles, with an emphasis on delivering exceptional customer service.
- **Industry Knowledge**:Familiarity with the marina industry and its operational standards.
- **Team Leadership**:Experience in supervising a team, with a focus on fostering teamwork and cooperation among staff members.
- **Negotiation Ability**:Ability to negotiate agreements and resolve conflicts effectively.
- **Complaint Handling**:Proficiency in addressing and resolving customer issues efficiently.
- **Report Management**:Responsibility for the timely submission of routine reports.
- **Decision Making**:Capable of making sound decisions under pressure, with a proactive mindset.
- **Revenue Support**:Support strategies for revenue enhancement and market competitiveness.
- **Language Skills**:Proficiency in a second language, notably Arabic or French, is desirable.

**Technical Proficiencies:
**Educational and Certification Requirements:
- **Educational Background**:An associate degree or equivalent professional experience.
- **Preferred Certification**:Certification from The Yacht Harbor Association (e.g., IMM or higher) is advantageous but not mandatory

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

**Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

**Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

**Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

**Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

**Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

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