Head of Football Operations

8 months ago


Abu Dhabi, United Arab Emirates CSM Full time

At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do.

Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. We are looking for individuals who want to put their hand up and challenge convention to create something exciting, bigger and better each and every time.

CSM is proud to share fresh perspectives and new ideas to produce work that others don’t and won’t. What we do is fast-paced, exciting and rewarding which is why we love it and why you’ll love life at CSM.

WHAT YOU WILL BE DOING

[INSERT SPECIFC INFO ABOUT THE ROLE]

Client / Account Management

Develop an excellent understanding of client strategy and brand objectives, market and key competitors
Deliver robust sponsorship campaigns incorporating strategy and tactics
Management of partnerships and relationships with key rights holders
Management of digital content, social campaigns; ideas development
Lead Internal and All Agency brainstorms and ideas development
Development and oversight of project timelines, monthly budgets and client reporting
Oversee KPI setting and campaign evaluation with team
Run regular project and status meetings with senior clients (and rights holders where relevant)
Forward planning to anticipate challenges / issues and put in place proactive resolutions

Self / Team Management

Develop an excellent understanding of client strategy and brand objectives, market and key competitors
Deliver robust sponsorship campaigns incorporating strategy and tactics
Management of partnerships and relationships with key rights holders
Management of digital content, social campaigns; ideas development
Lead Internal and All Agency brainstorms and ideas development
Development and oversight of project timelines, monthly budgets and client reporting
Oversee KPI setting and campaign evaluation with team
Run regular project and status meetings with senior clients (and rights holders where relevant)
Forward planning to anticipate challenges / issues and put in place proactive resolutions

Internal Communications

Build strong relationships and foster good team spirit internally and amongst client teams
Draw upon experience from across CSM, where relevant, to optimise quality of work provided on the account

Financial Accountability

Identify incremental business opportunities
Responsible for adding new incremental opportunities to Salesforce tracking tool
Proactively seek ways to grow the account by becoming an ambassador of CSM services so they are front of mind when opportunities present themselves
Oversight and renewal of annual scope of work

THE SKILLS AND EXPERIENCE YOU NEED

Experience working on consumer brands is preferred, but not essential
Strong client management skills - ability to manage clients and gain trust and respect of senior clients
Take responsibility for delivering agreed level of activity and meeting deadlines
Team management - ability to delegate and manage a team
Ability to prioritise workload and respond to client briefs on time and within budget
Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint
Excellent communication skills - verbal and written - and attention to detail
Creative thinking
Knowledge of, and passion for, both sport and music & entertainment is a bonus

CSM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

CSM recognises that to be an agency of the future we must continue to increase the diversity of our team and the inclusivity of our culture, both of which are intrinsically linked to the health of our people, clients and business. That is why DEI continues to be a priority, ensuring our people and our work reflect and represent the next generation of fans, brands, and consumers.

We are proud to be an equal opportunity employer, and we do not discriminate based on protected characteristics. Please note, people with differing abilities will be provided with accessibility adjustments during our recruitment process.
CSM is made up of 1000+ people in 25+ locations who share a purpose to pursue extraordinary. It is the reason we come into work each morning, the mindset we all share, the thread through every piece of work we deliver and the story we tell when someone wonders why we do, what we do.

Each of our people are extraordinary in their own right, bringing diversity to our thinking, experience and expertise to help us produce work that our competitors don’t and wont. What we do is fast-paced, exciting and rewarding which is why we love it and why you’ll lov


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