Sommelier - Greek Restaurant

6 days ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

**Scope of Position**

The Sommelier will support the Bar Manager/ Head Bartender to create the wine menu for all outlets and maintain and manage the wine inventory. The role will provide personalized recommendations and ensure a superior wine experience that complements culinary offerings, crucial in shaping our guests' dining experiences.

**Responsibilities**
- Provide wine recommendations and pairings to guests, enhancing their dining experience with personalized service and knowledge.
- Train restaurant/outlet and bar staff on wine selection, service techniques, and pairings
- Oversee wine inventory, including ordering, storage, and rotation to ensure optimal quality and availability.
- Understand and comply with all corporate and hotel policies and standard operating procedures. Ensure compliance with all health, safety and sanitation regulations
- To communicate effectively with kitchen brigade and sommelier team
- To serve all beverages according to the appropriate standards
- To display excellent wine knowledge and be able to recommend and match appropriate wines with the chosen food
- To ensure that all beverages are correctly charged
- To ensure that all beverages are stored securely
- To clear and reset glasses on tables to allow for efficient flow of service
- To ensure that the cellar is kept clean and in the appropriate operational order at all times
- Understand and operate the POS system
- To assist by offering aperitif upon arrival of guests
- To present the menus and take beverage orders
- To attend and prepare pre-service briefings for daily updates, ensuring tasks are followed up efficiently prior to guest’s arrival
- To ensure that mise en place levels are maintained accurately
- To internally produce wine requisition in order to ensure appropriate action is taken in the absence of the Manager, followed by effective communication
- To perform all duties related to restaurant closing shifts
- To oversee the ordering and receiving of beverages before the end of shift so as to provide the correct level of stock in the absence of the sommelier
- To ensure that the wine list and wines by the glass suggestions are consistently updated
- To carry out any other reasonable, requests as directed by your manager
- To attend any training deemed appropriate by your Head of Department.
- Any other reasonable request as required by your manager appropriate for this position and to comply with all the MOHG policies and procedures.

**Skills & Qualifications**
- High School qualification or equivalent.
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management.
- Specific Diploma/Degree in wines and beverage.
- Experience as Sommelier or Beverage Manager in a high-end restaurant with highest the levels of service is preferred.
- A minimum of 2 years of experience working in a 5-star hotel environment
- International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.
- Extensive knowledge of wines, particularly details about grapes varieties, harvest times, origin of the wine, structure, aroma, flavor and fermentation process.
- Ability to understand guest needs and expectations and to deliver superior customer service.
- Experience in monitoring wine orders, stock and par level.
- Creative, innovative and thinks outside the box.
- Solid knowledge of restaurant service procedures and restaurant point of sales.
- Verbal and written communication skills in English; Arabic or other languages are preferred.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

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