Waiter/ Waitress

4 weeks ago


Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

**Scope of Position**

As Waiter/Waitress in our Greek restaurant, you play a critical role in providing exceptional guests’ dining experience. The role includes taking order, serving food and beverages, while making sure that every aspect of the dining experience meets our standards.

**Responsibilities**
- Maintain comprehensive knowledge of the Greek menu, including ingredients, preparation methods, and traditional Greek dishes.
- Offer suggestions and answer questions to enhance the guest experience. Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
- Take accurate food and beverage orders from guests and communicate clearly to the kitchen and bar staff. Ensure all orders are delivered promptly and in accordance with guest specifications.
- Address any special requests or dietary needs with professionalism and care. Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
- Provide attentive and personalized service to guests, ensuring their dining experience is enjoyable
- Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
- Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
- Perform any tasks relating to billing according to hotel standards and cashiering policies.
- Set up and clear tables according to restaurant standards, ensuring a clean and inviting dining environment. Manage multiple tables efficiently while maintaining a high level of service.
- Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
- Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
- Create WOW moments to surprise and delight guests in the Restaurants
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)

**Skills & Qualifications**
- High School qualification or equivalent is preferred.
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
- Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred. Basic computer skills including MS Office is preferred.
- Minimum 2 years’ experience working as waiter/waitress.
- Knowledge of fine dining service procedures and standards as well as casual dining is preferred. Familiar with restaurant point of sales and cashiering procedures is preferred.
- Verbal and written communication skills in English.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
- Ability to understand the flow of service and with the ability to multitask and prioritize in a fast-paced environment.
- Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.


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