Customer Service Executive

2 weeks ago

Abu Dhabi, United Arab Emirates TotalEnergies Full time

Sales
- ABU DHABI-ABU DHABI MALL(ARE)
- United Arab Emirates

**JOB ACTIVITIES**

**SALES DOCUMENT ADMINISTRATION**
- Documentation Filing through common folder and ensure to convert customers to Doconline platform.
- Cheque receiving and arranging for bank deposits. Coordinating with couriers for receiving and dispatch, etc.
- Regular update of office documents in line with Company policies. Managing the common folder to ensure updated information like contracts, pricelist, invoices, deliver notes and PO’s.
- Ensure no Non-compliance during Internal and External Audit.
- Focal person for all vendor registration and Economic Sanctions forms completion.
- Responsible for overall office physical organization.

**CUSTOMER SERVICE**
- Entering the order in SAP. Follow up with Logistics for delivery planning.
- Ensure delivery < 72 hours and does not exceed 3% overall orders executed.
- Follow up with customer and keep them informed of the delivery schedule.
- Coordinate with the Warehouse and Plant to check the stock availability and advise the sales team and customer.
- Regular update of information related to “Follow my order” program.
- Coordinate with N+1 on the regular update of MSL for both blendable and non-blendable products.
- Elub Conversion as per given target.
- Customer Service Satisfaction Survey Visit to be arrange as per the target given.
- Customer complaints to be handled and properly investigated and log into KF.
- SO generation for customer and SE requirement if required.

**HSE OBJECTIVES**
- Participate in the training program to acquire QHSE knowledge and impart this training to colleagues as and when required by Management.
- Reporting of near misses, incidents, hazards & injuries to line Manager within the time frame as required by Quality, HSE, Energy policies and Manuals.
- Participate in the Investigation and analysis of incidents as and when required.
- Strict adherence to QHSE requirements with full authority to stop any operation for safety reasons.

**JOB ACCOUNTABILITIES**
- Supporting Asst Manager (CS) in meeting the KPI’s of customer service such as on time delivery, conversion of customers to Elub and Doconline, Distributor use of My portal, regular update of information in “Follow my order” project, Customer Service Satisfaction Visits, Handling Customer Complaints through KF and regular update of MSL of products.
- Supporting Sales Staff (07 Nos) in terms of order processing, product availability, delivery updates, SOA generation if needed, timely submission of invoice, receiving cheques and arrangement for bank courier and provide posting details to Credit Control department.
- Strict adherence and compliance towards Group QHSE policy with high Quality of QHSE performance and complying with affiliate's QHSE Policy, Procedures & specific rules & regulations applicable to the area of activity at all time.
- Demonstrates exemplary conduct, rigor, vigilance and professionalism regarding HSE in all their activities
- Ensure adherence to compliance processes and guidelines specific to position’s roles and responsibilities

**Context and environment**

**CONTEXT AND ENVIRONMENT**
- Office Admin & Customer Service in the Abu Dhabi Sales branch and as required.

**QUALIFICATIONS/ EXPERIENCE REQUIRED**

**Knowledge**:

- TotalEnergies products, business streamline, sales and logistics value-chain

**Skills**:

- English Language Communication proficiency (Oral & Written)
- Computer Literacy and using MS office tools like word and excel
- SAP usage know-how an added advantage or any other ERP

**Experience**:

- At least 2-3 years of experience within a coordination role handling documentation and efficient management of communication

**Education**:

- Minimum Bachelor’s degree

**Offer ID**
- 73486BR

**Metier**
- Sales general responsibilities, Admin Sales Support/ Trading

**Region, department, area**
- Abu Dhabi

**Workplace location (Precisions/Keywords)**
- ABU DHABI MALL

**Employment type**
- Regular position

**Experience level required**
- Less than 3 years

**Employer company**
- TOTALENERGIES MARKETING UAE L.L.C

**Branch**
- Marketing & Services

**About us / company profile**

Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental

standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by
- 100,000 employees: to make energy better each and every day.

  • Customer Service Executive

    1 month ago

    Abu Dhabi, United Arab Emirates Bowestos Full time

    Looking for a Customer service executive for Abu Dhabi. **Responsibilities**: - Answer any questions the customer may have about available products and services. - Listen to customer concerns and complaints with the goal of identifying the causes of the problem. - Select appropriate responses to customer issues and work quickly to resolve them. - Establish...

  • Customer Service Executive

    1 month ago

    Abu Dhabi, United Arab Emirates Bowestos Full time

    Looking for a Customer service executive for Abu Dhabi. **Responsibilities**: - Answer any questions the customer may have about available products and services. - Select appropriate responses to customer issues and work quickly to resolve them - Listen to customer concerns and complaints with the goal of identifying the causes of the problem. - Establish...

  • Customer Service Executive

    2 months ago

    Abu Dhabi, United Arab Emirates Bowestos Full time

    Looking for a Customer service executive for Abu Dhabi. **Responsibilities**: - Answer any questions the customer may have about available products and services. - Listen to customer concerns and complaints with the goal of identifying the causes of the problem Select appropriate responses to customer issues and work quickly to resolve them - Establish new...

  • Customer Service Representative

    2 weeks ago

    Abu Dhabi, United Arab Emirates CREATIVE AUTO SERVICE Full time

    We are an Automotive Detailing Company looking for Two Customer Service Representative located in Mussafah M-3 Abu Dhabi. - We need someone with at least 2 years experience in UAE. - Arabic is a plus but not mandatory Salary will be discuss upon interview. Best of Luck! Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate...

  • Customer Service Executive

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Bowestos Full time

    Looking for a Customer service executive for Abu Dhabi.Responsibilities: Answer any questions the customer may have about available products and services. Listen to customer concerns and complaints with the goal of identifying the causes of the problem. Select appropriate responses to customer issues and work quickly to resolve them. Establish new customer...

  • Customer Service Executive

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Bowestos Full time

    Looking for a Customer service executive for Abu Dhabi.Responsibilities: Answer any questions the customer may have about available products and services. Select appropriate responses to customer issues and work quickly to resolve them Listen to customer concerns and complaints with the goal of identifying the causes of the problem. Establish new customer...

  • Customer Service Executive

    2 months ago

    Abu Dhabi, United Arab Emirates Bowestos Full time

    Looking for a Customer Service Executive for Abu Dhabi. **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner. - Keep records of all conversations in our company database in a comprehensible way. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. -...

  • Customer Service Executive

    2 months ago

    Abu Dhabi, United Arab Emirates Bowestos Full time

    Looking for a Customer Service Executive for Abu Dhabi. **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner. - Keep records of all conversations in our company database in a comprehensible way. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. -...

  • Customer Service Executive

    2 months ago

    Abu Dhabi, United Arab Emirates Bowestos Full time

    Looking for a Customer Service Executive for Abu Dhabi. **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Keep records of all conversations in our company database in a comprehensible way. -...

  • Customer Service Advisor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Crypto Auto Service Center Full time

    Automotive Service Advisor - Essential Duties - Advises customers about necessary service for routine maintenance. - Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. - Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. - Prepares...

  • Customer Service Advisor

    18 hours ago

    Abu Dhabi, United Arab Emirates Crypto Auto Service Center Full time

    Automotive Service Advisor - Essential Duties - Advises customers about necessary service for routine maintenance. - Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. - Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. - Prepares...

  • Customer Service Executive

    3 weeks ago

    Abu Dhabi, United Arab Emirates Al GHAZI BUSINESS SERVICES Full time

    Published- January 20, 2023- Location- Abu Dhabi, United Arab Emirates- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Hiring a Customer service executive for Abu Dhabi. Key Responsibilities: - Responding promptly to customer inquiries. - Maintaining a positive, empathetic, and professional attitude toward...

  • Customer Service Executive

    3 weeks ago

    Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We are seeking a dedicated and customer-focused Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and queries with professionalism and care. Key Responsibilities: - Provide accurate, valid, and complete information by using the right methods/tools. - Handle customer...

  • Customer Service Executive

    2 weeks ago

    Abu Dhabi, United Arab Emirates HG Full time

    A leading company in UAE is currently looking for Customer Service Executive - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Planning the training and standardization of service delivery. - Monitoring the work of individual representatives...

  • Customer Service Executive

    2 months ago

    Abu Dhabi, United Arab Emirates Wedujj Business Services Full time

    **Responsibilities**: - Communicating with customers through various channels. - Responding promptly to customer inquiries. - Keeping records of customer interactions, transactions, comments, and complaints. - Knowing our products inside and out so that you can answer questions. - Providing feedback on the efficiency of the customer service process. -...

  • Customer Service Executive

    1 week ago

    Abu Dhabi, United Arab Emirates AL QANNATI BKC GROUPS OF COMPANIES Full time

    Our Company is looking for a Customer Service Executive for our office in Abu Dhabi **Salary**: AED1,780.30 - AED6,374.53 per month

  • Customer Service Executive

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al GHAZI BUSINESS SERVICES Full time

    Published- January 20, 2023- Location- Abu Dhabi, United Arab Emirates- Category- Customer Service / Reservations / Telecalling- Job Type- Full-timeDescription:Hiring a Customer service executive for Abu Dhabi.Key Responsibilities: Responding promptly to customer inquiries. Maintaining a positive, empathetic, and professional attitude toward customers at all...

  • Customer Service Executive

    6 days ago

    Abu Dhabi, United Arab Emirates Bushaika Travel and Holidays Full time

    We are looking for a Customer Service Executive to join our close-knit team at a leading Travel Agency in Abu Dhabi. We are offering a permanent, full-time position. Training will be provided. - **Base Requirements**:_ - Female executive - University graduate - Tagalog and English fluency - **Responsibilities**:_ - Handling different types of customers -...

  • Customer Service Executive

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates International Gas Services Est Full time

    We are seeking a dedicated and customer-focused Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and queries with professionalism and care.Key Responsibilities: Provide accurate, valid, and complete information by using the right methods/tools. Handle customer...

  • Customer Service Executive

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Wedujj Business Services Full time

    Responsibilities: Communicating with customers through various channels. Responding promptly to customer inquiries. Keeping records of customer interactions, transactions, comments, and complaints. Knowing our products inside and out so that you can answer questions. Providing feedback on the efficiency of the customer service process. Acknowledging and...