E-commerce Manager

3 weeks ago


Dubai International City, United Arab Emirates D M WORLD ME FZE Full time

**Job Overview**: As an Ecommerce Manager, you will be responsible for overseeing and managing all aspects of the company's ecommerce operations. Your primary focus will be to drive online sales, improve the customer experience, and optimize the company's digital presence. You will collaborate with cross-functional teams, including marketing, sales, IT, and customer service, to ensure a seamless and profitable ecommerce operation.

**Responsibilities**:
1. Develop and execute the overall ecommerce strategy, including website optimization, online marketing campaigns, and customer acquisition/retention initiatives.

2. Manage the day-to-day operations of the company's ecommerce platforms, ensuring smooth functioning, timely updates, and high performance.

3. Monitor and analyze key performance metrics, such as website traffic, conversion rates, average order value, and customer lifetime value, to identify areas for improvement and implement effective strategies.

5. Oversee the product catalog and ensure accurate and up-to-date product information, pricing, and inventory levels on the ecommerce platforms.

6. Coordinate with the IT team to ensure the security, functionality, and user experience of the ecommerce platforms, including troubleshooting technical issues and implementing new features and enhancements.

7. Manage relationships with third-party vendors, such as payment gateways, shipping providers, and web development agencies, to ensure effective integration and smooth operations.

8. Conduct market research and stay updated on industry trends, competitive landscape, and customer preferences to identify new opportunities and develop innovative strategies.

9. Implement and optimize the user experience across the ecommerce platforms, including website design, navigation, checkout process, and mobile responsiveness.

10. Collaborate with customer service teams to ensure efficient order processing, prompt issue resolution, and a positive customer experience.

11. Utilize data analytics tools and customer insights to identify customer behavior patterns, preferences, and trends, and make data-driven decisions to improve sales and customer satisfaction.

12. Stay updated on emerging ecommerce technologies, platforms, and best practices to continually enhance the company's ecommerce operations.

13. Develop and manage the ecommerce budget, track expenses, and ensure cost-effective operations.

**Qualifications**:

- Bachelor's degree in Marketing, Business Administration, or a related field (MBA is a plus).
- Proven experience in ecommerce management, preferably in a retail or consumer goods industry.
- Strong understanding of ecommerce platforms, technologies, and industry best practices.
- Proficiency in ecommerce platforms such as Shopify, Magento, WooCommerce, or others.
- Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
- Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams and external vendors.
- Creative thinking and problem-solving abilities to develop innovative solutions and drive continuous improvement.
- Familiarity with web analytics tools, such as Google Analytics, to track and measure ecommerce performance.
- Strong business acumen and understanding of ecommerce financial metrics, including ROI, conversion rates, and customer lifetime value.
- Familiarity with customer experience optimization, usability testing, and A/B testing methodologies.
- Knowledge of ecommerce legal and compliance requirements, including data protection and consumer privacy regulations.
- Ability to adapt to a fast-paced, dynamic environment and work effectively under pressure.

Ability to commute/relocate:

- Dubai International City: Reliably commute or planning to relocate before starting work (required)


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