IT Support Manager
2 weeks ago
We are searching for a talented Technical Support Manager to join our team.
As a Manager of Technical Support, you will be responsible for managing the internal It Support team and evaluating skills and performances, ensuring end-user service is timely and accurate on a daily basis, setting specific end user service standards, establishing best practices throughout the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity.
Qualifications:
- Bachelor degree in Computer science, IT or any related field
- 3-4 years of experience as a technical support manager
- Previous experience in the software industry
- Exceptional customer service skills with a problem-solving attitude
- Task-oriented and organized, experience managing a ticket queue and ability to prioritize
- Solid technical background/coding skills with an ability to give instructions to a non-technical audience
- Proficiency in using support tools and systems to manage and track customer issues, like helpdesk
- Team management skills, team player, can collaborate in a productive fashion
- Able to troubleshoot a large variety of technical issues
- Experience in remote support
- Ability to work under pressure
- Excellent written and verbal communications skills
Pay: From AED3,000.00 per month
-
IT GRC Manager | ENOC UAE Job Vacancy 2022
2 months ago
dubai, United Arab Emirates IT GRC Manager Full timeIT GRC Manager | ENOC UAE Job Vacancy 2022Description:Manages the enterprise governance practice for IT and OT. Manage the design and implementation of the governance framework to enable effective delivery of objectives, support optimized performance and ensure all statutory and other legal requirements and obligations are met.Responsibilities:Manages the...
-
IT GRC Manager | ENOC UAE Job Vacancy 2022
4 weeks ago
dubai, United Arab Emirates IT GRC Manager Full timeIT GRC Manager | ENOC UAE Job Vacancy 2022Description:Manages the enterprise governance practice for IT and OT. Manage the design and implementation of the governance framework to enable effective delivery of objectives, support optimized performance and ensure all statutory and other legal requirements and obligations are met.Responsibilities:Manages the...
-
IT Support
3 weeks ago
Dubai, United Arab Emirates IT Corner Full time**Job description** Our company is looking for IT Support with the following skills; Based in Abu Dhabi - Experience minimum 5 years of computers and end users support ex. Desktops/Laptops/Telephone system/Network) - Experience in deploying and maintaining Windows Server - Presentable with good English command - Reporting Skills - Self-Managed and...
-
IT Support
1 week ago
Dubai, Dubai, United Arab Emirates IT Corner Full timeJob descriptionOur company is looking for IT Support with the following skills; Based in Abu Dhabi Experience minimum 5 years of computers and end users support ex. Desktops/Laptops/Telephone system/Network) Experience in deploying and maintaining Windows Server Presentable with good English command Reporting Skills Self-Managed and Motivated Valid Visit...
-
IT Support
2 months ago
Dubai, United Arab Emirates IT DUBAI Full timeDifferent types of Outlook configuration and troubleshoot Knowledge, DNS management Knowledge Advance Knowledge of Servers, backup & Storage Advanced knowledge on Firewalls & Network Switches PABX & CCTV knowledge Advanced knowledge of Windows Client's OS / PCs / Laptops Wireless & Routers and Firewalls (Fortinet, SonicWALL etc) Microsoft Office &...
-
Program Manager | Program Manager Dubai
1 month ago
dubai, United Arab Emirates Program Manager Full timeProgram Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...
-
Program Manager | Program Manager Dubai
4 weeks ago
dubai, United Arab Emirates Program Manager Full timeProgram Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...
-
Analyste Support Client
1 week ago
Dubai, Dubai, United Arab Emirates L - DIVISION SUPPORT & SERVICES Full timeL - DIVISION SUPPORT & SERVICES recrute:Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus...
-
Dynamic Nav Support Manager
5 days ago
Dubai, United Arab Emirates Quality Point IT Consultancy Full timeLocated in Dubai-UAE and looking for the next driven Support specialist within MS Dynamic NAV. These nationally renowned organizations focusing on the implementation of Dynamics NAV. You will be managing a growing team and directing the main stages to achieve successful company growth. This opportunity will allow you to accelerate your career within an...
-
Application support specialist
1 week ago
Dubai, United Arab Emirates IT PEOPLE LLC Full time• Has knowledge of TCS BaNCS (Payment) application, back-end and front-end part• Understands SWIFT, FTS, WPS, DDS, NEFT, RTGS, SARIE and ACH Payments• He has knowledge of shell programming, Jboss, Oracle, Spring, and Hibernet, a programming language.• Coordinate with TCS Offshore Level 3 support team to obtain fixes related to production...
-
Application Support Engineer
2 months ago
Dubai, United Arab Emirates IT Max Global Full time"As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to our VIP clients for various software applications. You will work closely with our development and operations teams to ensure the smooth functioning of our applications and timely resolution of any issues that may...
-
Application Support Engineer
4 weeks ago
Dubai, United Arab Emirates IT Max Global Full time"As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to our VIP clients for various software applications. You will work closely with our development and operations teams to ensure the smooth functioning of our applications and timely resolution of any issues that may...
-
Application Support Engineer
4 weeks ago
Dubai, Dubai, United Arab Emirates IT Max Global Full time"As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to our VIP clients for various software applications. You will work closely with our development and operations teams to ensure the smooth functioning of our applications and timely resolution of any issues that may...
-
Application Support Engineer
2 months ago
Dubai, Dubai, United Arab Emirates IT Max Global Full time"As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to our VIP clients for various software applications. You will work closely with our development and operations teams to ensure the smooth functioning of our applications and timely resolution of any issues that may...
-
Customer Support Representative
1 week ago
Dubai, United Arab Emirates TNC IT Solutions Full timeA **Customer support representative **supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features. - **This job requires full-time presence at the office and rotational...
-
Software Support
1 week ago
Dubai, Dubai, United Arab Emirates Almas IT Infrastructure Full timeWe have an urgent requirement for SOFTWARE SUPPORT & SALES EXECUTIVEJob Responsibilities:Qualification: GraduationExperience: 1 Year in Software IndustryLanguages: English, Hindi and MalayalamJob location : DubaiAttractive Salary and Incentives will be provided.Experience in Software sales & Training will be an added advantagePlease send your updated...
-
Analyste Support Client
2 weeks ago
Dubai, United Arab Emirates L - DIVISION SUPPORT & SERVICES Full timeL - DIVISION SUPPORT & SERVICES recrute: Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus...
-
Customer Support Representative
1 week ago
Dubai, Dubai, United Arab Emirates TNC IT Solutions Full timeA Customer support representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features.- This job requires full-time presence at the office and rotational...
-
IT Support Assistant
3 weeks ago
Dubai, United Arab Emirates Al Haktur IT Solutions Full time**Responsibilities**: - System Administration: - Install, configure, and maintain servers, workstations, and network devices. - Monitor system performance and identify and resolve issues. - Perform system backups and disaster recovery procedures. - Manage user accounts and permissions. - Network Administration: - Design, implement, and maintain the...
-
Customer Support Representative
1 week ago
Dubai, Dubai, United Arab Emirates TNC IT Solutions Full timeKEY JOB RESPONSIBILITIES: Thorough documentation for customer inquiries via internal ticketing process to ensure each issue has accurate tracking from problem reporting to problem resolution Maintaining a positive, empathetic and professional attitude toward customers at all times Attending training and know our products inside and out so that you can answer...