IT Support Manager

2 weeks ago


Dubai, United Arab Emirates Thinglogix Full time

We are searching for a talented Technical Support Manager to join our team.

As a Manager of Technical Support, you will be responsible for managing the internal It Support team and evaluating skills and performances, ensuring end-user service is timely and accurate on a daily basis, setting specific end user service standards, establishing best practices throughout the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity.

Qualifications:

- Bachelor degree in Computer science, IT or any related field
- 3-4 years of experience as a technical support manager
- Previous experience in the software industry
- Exceptional customer service skills with a problem-solving attitude
- Task-oriented and organized, experience managing a ticket queue and ability to prioritize
- Solid technical background/coding skills with an ability to give instructions to a non-technical audience
- Proficiency in using support tools and systems to manage and track customer issues, like helpdesk
- Team management skills, team player, can collaborate in a productive fashion
- Able to troubleshoot a large variety of technical issues
- Experience in remote support
- Ability to work under pressure
- Excellent written and verbal communications skills

Pay: From AED3,000.00 per month



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