Automotive Service Advisor

1 week ago

Abu Dhabi, United Arab Emirates Al Fahim Group Full time

**JOB PURPOSE**
Coordinate, receive and deliver customer vehicles to ensure service is provided in line with dealer policies and procedures i.e. professional retail in middle east (PRIME). Follow-up with the workshop, parts and delivery team to achieve set labor & spare parts targets as required. Liaise between the customer and the concerned departments to ensure prompt delivery.

**ACCOUNTABILITIES**
Key Accountabilities
- Operations: Evaluate and receive customer vehicles according to the manufactures guidelines and procedures. Determine customer needs and transfer those requirements into Dealer Management System (Autoline) pre-order form. Consult and conclude the final agreement of the repairs required and obtain customer signature on the order form.
- Scope of Repair: Clarify scope of repair to the customer. Produce damage and repair calculations, cost estimates using suitable systems provided by the manufacturer and discuss this with the customer/insurance company. Consult the line manager or senior service advisor for support and advice for correct diagnosis.
- Process Management: Effectively follow up and oversee progress for each job order to meet the agreed deadlines and check parts ordering status on daily basis. Cross check the original customer complaint in the pre-order form against the job card labor operation numbers to ensure agreed repairs are all concluded. Promote safety rules defined for the equipment, instruments and products.
- Handover & Delivery: Prepare the invoice, update the customer on final payment and prepare the vehicle for active vehicle handover. Inform time for delivery, explain invoice details and advise on future repairs or maintenance needs. Contacts customer 2-3 days for service follow-up feedback.
- Reports: Prepare reports to facilitate customer and management review. Highlight technical failures or those depicting performance indicators such as number of vehicles received, downtime, repairs carried out, etc.

Job Specific Information
- Service Advisor will be closely working with Customers, department manager and service team to ensure high level of customer satisfaction and optimum utilization of workshop premises.

**COMMUNICATION & WORKING RELATIONSHIPS**
Internal External
- Middle Management
- Clients
- Insurance Companies

**QUALIFICATIONS, EXPERIENCE, COMPETENCIES**
Qualification (e.g. Academic Qualification, Certifications, Licenses)
- Diploma in Automobile, Mechanical Engineering or equivalent.
- UAE Driving License.

Experience
- 4 years of minimum experience in customer care & operations experience within automotive work shop.
- Experience in premium/luxury car brand is preferred.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service in Automotive: 4 years (required)

License/Certification:

- UAE Driving License (required)

  • Automotive Service Advisor

    4 months ago

    Abu Dhabi, United Arab Emirates European Auto Service Center Full time

    Urgent Hiring! We are urgently looking for an Automotive Service Advisor who are able to start immediately. - Minimum of 3 years experience with the same field. - Strong knowledge in automotive technology and the automotive industry. - Strong organizational, decision-making and problem-solving skills - Salary to be discuss during the interview. Location :...

  • Automotive Service Advisor

    3 months ago

    Abu Dhabi, United Arab Emirates European Auto Service Center Full time

    Urgent Hiring! We are currently looking for Automotive Service Advisor who can start immediately. - Applicant must have at least 3 years of experience in the same field preferably within GCC. - Strong knowledge of automotive repair and maintenance processes - Excellent customer service and communication skills - Salary to be discuss during the...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates Bayani Automobile Workshop Full time

    Join the Bayani team as an Automotive Service Advisor and be the face of our service department. As a customer-focused professional, you will play a crucial role in ensuring a seamless and positive experience for our clients. Your exceptional communication skills and automotive knowledge will contribute to the success of our service...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates Magic Touch Auto Garage Full time

    Job Opportunity: Arabic-Speaking Automotive Service Advisor Magic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE. If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from you! Roles and Responsibilities As an Automotive...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates New Wprkshop in Abu Dhabi Full time

    Job Opportunity: Arabic-Speaking Automotive Service Advisor Magic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE. If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from you! Roles and Responsibilities As an Automotive...

  • Automotive Service Advisor

    3 months ago

    Abu Dhabi, United Arab Emirates AL ZAABI GROUP Full time

    **Service Advisor in the Automotive Industry**: **Job Title**: Service Advisor (Automotive) The Service Advisor acts as the key point of contact between customers and the automotive service department. They are responsible for coordinating vehicle service and repair activities, managing customer expectations, and ensuring a smooth workflow in the service...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates New Wprkshop in Abu Dhabi Full time

    Arabic-Speaking Automotive Service Advisor Magic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE. If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from you! Roles and Responsibilities As an Automotive Service Advisor,...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates New Wprkshop in Abu Dhabi Full time

    Arabic-Speaking Automotive Service Advisor Magic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE. If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from you! Roles and Responsibilities As an Automotive Service Advisor,...

  • Automotive Service Advisor

    2 weeks ago

    Abu Dhabi, United Arab Emirates AL ZAABI GROUP Full time

    **Job Summary**: We are seeking a motivated Female Automotive Service Advisor to join our auto garage team. The service advisor will be responsible to greet customers warmly and assess their vehicle service needs. Act as the main point of contact between the customer and the service department. Build and maintain long-term customer relationships by ensuring...

  • Automotive Service Advisor

    8 months ago

    Abu Dhabi, United Arab Emirates AL RUWAIS AUTOMOBILE SERVICES Full time

    Automotive service advisors are professionals who act as liaisons between customers and the auto technicians who work on their vehicles. They identify the need for, sell and schedule service work. When taking your car in for a repair, this is often the first person you will come in contact with. Most service advisors will tell you that no two days on the...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates EVS Full time

    **Key Responsibilities**: - Must have experience in the Automotive service and knowledge of the process - Greet customers and conduct consultations to determine their service needs. - Provide clear explanations to customers about the diagnostic results, required repairs, and recommended services. - Produce comprehensive and accurate service estimates. -...

  • Automotive Service Advisor

    2 months ago

    Abu Dhabi, United Arab Emirates Crypto Auto Service Center Full time

    Automotive Service Advisor - Essential Duties - Advises customers about necessary service for routine maintenance. - Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. - Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. - Prepares...

  • Automotive Service Advisor

    16 hours ago

    Abu Dhabi, United Arab Emirates Cars24 Arabia Full time

    **Cars24 **is a leading name in the pre-owned automobiles industry that has certainly changed the dynamics of how a buyer transacts and chooses to buy their dream car. After successfully earning the unicorn status in India we are all set to expand internationally across - UAE, KSA, Thailand and Australia. Our success is an echo of a dream team that directs...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates Crypto Auto Service Center Full time

    Automotive Service Advisor - Essential Duties - Advises customers about necessary service for routine maintenance. - Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. - Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. - Prepares...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates AMIGO AUTOMOTIVE Full time

    Required Bodyshop Service Advisor for a well established Automobile Service Center in Abudhabi Minimum 3Years experience in Any Garage in UAE Diploma or Degree in Automobiles UAE DL is must Should be Technically sound regarding automobile repairs Communication, linguistic skills & Computer Knowledge. **Job Types**: Full-time, Permanent Pay:...

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates European Auto Service Center Full time

    Urgent Hiring! We are currently looking for a Service Advisor. - Applicant must have atleast 5 years experience with luxury car - Can join immediately Location : Musaffah, Abu Dhabi Pay: From AED5,000.00 per month

  • Automotive Service Advisor

    7 months ago

    Abu Dhabi, United Arab Emirates Cars24 Arabia Full time

    **Cars24 **is a leading name in the pre-owned automobiles industry that has certainly changed the dynamics of how a buyer transacts and chooses to buy their dream car. After successfully earning the unicorn status in India we are all set to expand internationally across - UAE, KSA, Thailand and Australia. Our success is an echo of a dream team that directs...