Automotive Service Advisor

2 weeks ago

Abu Dhabi, United Arab Emirates AL RUWAIS AUTOMOBILE SERVICES Full time

Automotive service advisors are professionals who act as liaisons between customers and the auto technicians who work on their vehicles. They identify the need for, sell and schedule service work. When taking your car in for a repair, this is often the first person you will come in contact with.

Most service advisors will tell you that no two days on the job are the same. They complete a wide variety of tasks, from welcoming and assisting customers to manage quotes to working with technicians throughout the repair process.

**Automotive Service Advisor Job Description**:

- Greet and develop an ongoing relationship with customers
- Maintain organization and cleanliness of Customer Waiting areas and Service Desk
- Help customers care for and maintain their vehicles
- Set up service appointments that align with the customer and technicians’ schedules
- Serve as liaison between the service manager, shop foreman, parts personnel, technicians, and warranty administration
- Support company goals for service by generating high sales of services and parts
- Pulling vehicles into the Service Center as assigned
- Preparing Estimates
- Checking the vehicle history repair upon receiving it in the workshop at any time through verification by the workshop software system.
- Provide customers with information on part warranties and potential savings
- Identify repeat repairs in the customer’s best interest
- Assure the customer's approval on the job to be performed by taking his signature on the job card or quotation.
- Work with technicians to determine necessary repairs and possible alternatives to cut costs for the customer
- Write and verify accurate repair orders and include supporting documentation
- Make sure all jobs are done and supervise the cleaning of vehicles before delivery.
- Contact customers to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pickup.
- Retail Cashier Duties
- Initiate work orders and invoices
- Demonstrate awareness and compliance with Loss Prevention and Safety policies/procedures

Education for Service Advisor

Required to have a bachelor's degree and multiple years of experience working in the automotive industry, speak and write English.

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