Role in Front Office, Address Fountain Views

5 months ago

UAE, United Arab Emirates Emaar Properties Full time

A B O U T T H E C O M P A N Y

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle
experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a
wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and
exceptionally built property, malls and hospitality projects across the world.
Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated
in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and
service sector by setting new benchmarks with its gracious hospitality and exceptional service.
Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts
enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’,
Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate
Address.

A B O U T T H E F U N C T I O N

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent
our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest
becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check
out.

W H A T Y O U W I L L N E E D T O S U C C E E D
- Genuine service personality, with high EQ.
- Minimum 4 years’ experience in Hospitality industry.
- Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
- Minimum of a high school diploma is required/ College degree in Hotel Management or a related

field is preferred.
- A minimum of 1 - 3 year experience in a similar position in a 5-star hospitality company.

P E R F O R M A N C E D R I V E N C U L T U R E ; W H A T W I L L Y O U B E M E A S U R E D A G A I N S T
- Conduct all operational tasks in Front Office while living up to service standards and procedures.
- Go the extra (s)mile where you can.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

C O M P E T E N C I E S
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability

W H A T W E B E L I E V E I N

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our
customers, how we speak with one another, and the way we move forward in every decision we make.
In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we
value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and
effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge
and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream
big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional
wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect
the future.

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