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Automotive Service Advisor

4 weeks ago

Al Quoz, United Arab Emirates Creative Auto Services Full time

KEY RESPONSIBILITIES:

- Greeting customers and initiating service consultations to understand their vehicle issues or maintenance needs.
- Writing up customer service orders and descriptions of problems and services required, often using specialized computer software.
- Advising customers on necessary/suggested services and maintenance, explaining the benefits and costs.
- Scheduling service appointments and coordinating with the service department to ensure timely completion of work.
- Providing customers with detailed estimates for repairs and maintenance, including parts and labor costs.
- Monitoring the progress of vehicle repairs and maintenance, keeping customers informed of any changes or delays.
- Conducting post-service follow-ups to ensure customer satisfaction and address any concerns or issues.
- Processing transactions, including invoicing and collecting payments for services rendered.
- Maintaining accurate records of customer interactions, services performed, and vehicle histories.
- Collaborating with technicians and parts department to ensure parts availability and timely delivery for repairs.
- Handling customer complaints and resolving issues to maintain high levels of customer service and satisfaction.
- Continuously updating job knowledge by participating in educational opportunities, reading manufacturers' publications, and attending workshops.