Branch Manager
4 weeks ago
We are a fast-growing retail business located in the heart of Deira, Dubai. We pride ourselves on delivering exceptional customer service and offering a wide range of quality products. We are seeking a dynamic, results-driven **Branch Manager** to oversee the day-to-day operations of our Deira location. This is an exciting opportunity for someone with strong leadership skills, excellent customer service experience, and a passion for retail.
**Key Responsibilities**
As Branch Manager, you will be responsible for overseeing all aspects of the store's operations and ensuring its continued success.
- **Operational Management**: Oversee day-to-day store operations including opening and closing procedures, staff management, and stock control.
- **Staff Supervision & Development**: Lead, train, and motivate a team of employees to ensure a high level of performance and customer service.
- **Customer Satisfaction**: Ensure all customers receive exceptional service and resolve any issues or complaints promptly and professionally.
- **Sales & Performance**: Achieve sales targets and identify opportunities to grow revenue, improve performance, and drive customer loyalty.
- **Inventory & Stock Management**: Maintain accurate stock levels, order products, manage deliveries, and ensure the store is always well-stocked.
- **Financial Management**: Monitor daily sales, manage expenses, and report on financial performance. Ensure the store operates within budget.
- **Health & Safety Compliance**: Ensure store adheres to all safety regulations, company policies, and local laws.
- **Reporting**: Provide regular reports on sales, inventory, and team performance to senior management.
**Qualifications & Skills**
- **Experience**: Proven experience as a Branch Manager, Store Manager, or similar role in retail or service industry (preferably 3+ years).
- **Leadership**: Strong team leadership and managerial skills with the ability to inspire and motivate others.
- **Sales Focused**: Ability to achieve sales targets and implement strategies that drive business growth.
- **Customer-Oriented**: Excellent customer service skills with a focus on building customer relationships.
- **Organizational Skills**: Strong organizational and time-management skills. Able to multitask effectively.
- **Financial Acumen**: Experience managing budgets, financial reports, and achieving profitability goals.
- **Technical Skills**: Proficient with POS systems, inventory management tools, and basic computer software (MS Office, Excel, etc.).
- **Language**: Fluency in **English** and **Arabic** is preferred.
- **Education**: A degree in Business Administration, Retail Management, or related field is a plus.
**Benefits**
- Competitive salary and performance-based bonuses.
- Health insurance coverage.
- Opportunities for career growth and advancement.
- Employee discounts on products.
- Dynamic, fast-paced work environment with a supportive team.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (preferred)
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