Brand Manager

4 weeks ago

Abu Dhabi, United Arab Emirates Quest Restaurants Management LLC Full time

Overall responsibility for the business performance of each outlet

Ensuring continued efficient operations

Staff management and development, resource planning

Ensuring the brand(s), reputation and values are upheld above all else

Staff Management:
Implement our Mission, Vision & Values

Implement and be responsible for adherence to the Company’s policies and procedures Supervise staffing rosters, plan for National Holidays, Leaves, Promotions, Events etc. (ensure enough staff at the right times, reduce overtime, ensure attendance is recorded accurately, record sick days, unauthorized absences)

Provide constant leadership, counselling, advice and feedback to all team members

Responsible for motivating and mentoring all team members, resolving disputes, promoting Company values and encouraging implementation of our values in the work place

Organize team building sessions, staff gatherings and social events

Champion a training culture within the team to ensure succession planning, and a culture that exceeds the very best the industry has to offer

Conduct staff appraisals, formal feedback, session and issue disciplinary actions, according to policies and with involvement of HR & MD

Fixtures & Equipment:
Handle all maintenance requests, according to the internal operational requirements, negotiate with suppliers, find preferred maintenance providers, co-ordinate with on-site teams, and make sure all issues resolved swiftly

Implement and manage a preventive maintenance program for all equipment

Maintain close, professional, effective links with all external suppliers and contractors. Ensure that suppliers deliver to stated agreements, best practices are followed, and technological advances are sought

Standards:
Ensure compliance with all ADFCA requirements, at all times

Ensure conformity to required internal Food Safety standards, in all outlets and operational sites, and that such protocols are strictly enforced

Carry out store inspections and discuss results with senior teams (opening, closing, standards to be kept at any time)

Implement cashing up, reporting and cash handling procedures

General Operations:
Implement Standard Operating Procedures for each team (service, drivers, kitchen)

Manage all events & catering activities: Discuss requirements, co-ordinate with kitchen, issue quotes, develop new business, organize teams and equipment, supervise execution, ensure satisfaction

Ensure correct use of POS, online features and electronic management software (Inventory, Ordering, Accounting, HR) where applicable

Ensure regular menu/flyer distribution, in store marketing, communicate promotions and offers accurately and develop new and innovative marketing strategies

Ensure correct and timely preparation and delivery of menu items

Supervise procurement of materials for all sites (beverages, food, stationary, packaging, petrol, tools and equipment)

Always improve procedures, and increase efficiency

Search and consider new tools and software to improve operational efficiency and operational objectives

Other:
Supervise new site developments

Always promote the brand and the image of the business

Develop new business, consider new ideas and seek opportunities for development

Any AD HOC task as required to ensure the adequate operation of the business and advancement of the brand

Self-Learning & Development

Engage in Training Sessions when required

Develop detailed product knowledge

Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis

Knowledge Management:
Ensuring all processes and procedures within the restaurant are captured and are well documented and updated on a regular basis

Ensures all paperwork is kept in meticulous order and correctly executed within the Branch, complying with all management information and reporting requests and in compliance with legal/regulatory standards/requests

Ensures that all documentations are up to date and the team is following and are audited as per the set benchmarks on a regular basis

Confidentiality & Ethics:
Ensure full compliance with the Company’s Confidentiality policy and Third Party Non Solicitation policy which prohibits the sharing or discussion of sensitive information and the earning of fees through third party channels not connected with the Company;
Protection of the Company at all times in relation to informational databases, IP, secrets and strategy, as well as sensitive information, all of which may not be discussed with any unauthorised person

Ensure all sensitive client and Company information remains confidential and ensure this culture is built across the Branch

Ensure any unethical behaviour of any team member is quickly brought to the attention of Senior Management, so that it may be appropriately addressed.

Pre-requisites:
Postgraduate/Graduate or equivalent qualification

Minimum 5-10 years of experience in a supervisory

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