Customer Support Researcher
6 months ago
**Who we are**
Ventures Onsite is seeking a highly motivated and detail-oriented Customer Support Researcher/Query Researcher to join our growing team. In this role, you will be the bridge between our customers in the Construction, Energy, Power, and Infrastructure industries and the information they need. You will be responsible for researching, crafting, and delivering insightful responses to customer queries submitted through our query system.
**Responsibilities**:
Research and Respond:
- Uncover answers & deliver exceptional written responses to customer queries in Construction, Energy, Power & Infrastructure.
Communication Pro:
- Craft clear, comprehensive responses that address customer needs, even when the exact info isn't available.
Time Management Ace:
- Manage & prioritize a high volume of queries while meeting desired response times.
Escalation Expert:
- Identify complex issues & strategically escalate to internal teams.
Research Rockstar:
- Utilize top-notch research skills to find the right information, bypassing gatekeepers if necessary.
Continuous Learning:
- Stay up-to-date on industry trends to provide informed customer support.
**Qualifications**:
- 2+ years research experience (customer support preferred)
- Excellent written English for clear, concise communication
- Strong research skills & ability to leverage various resources
- Problem-solving focus & dedication to exceeding customer expectations
- Excellent organization & ability to multi-task
- Thrives in a collaborative & independent work environment
**Desired Skills**:
- Prior experience navigating gatekeepers and obtaining information from challenging contacts is a plus.
- Proficiency in relevant research databases and industry-specific knowledge (a plus).
- Proficient in English & Arabic.
**Compensation & Benefits**:
Competitive package & dynamic work environment
Become the customer hero we need
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