Customer Support Researcher

3 weeks ago


Abu Dhabi, United Arab Emirates Ventures Middle East Full time

**Who we are**

Ventures Onsite is seeking a highly motivated and detail-oriented Customer Support Researcher/Query Researcher to join our growing team. In this role, you will be the bridge between our customers in the Construction, Energy, Power, and Infrastructure industries and the information they need. You will be responsible for researching, crafting, and delivering insightful responses to customer queries submitted through our query system.

**Responsibilities**:
Research and Respond:

- Uncover answers & deliver exceptional written responses to customer queries in Construction, Energy, Power & Infrastructure.

Communication Pro:

- Craft clear, comprehensive responses that address customer needs, even when the exact info isn't available.

Time Management Ace:

- Manage & prioritize a high volume of queries while meeting desired response times.

Escalation Expert:

- Identify complex issues & strategically escalate to internal teams.

Research Rockstar:

- Utilize top-notch research skills to find the right information, bypassing gatekeepers if necessary.

Continuous Learning:

- Stay up-to-date on industry trends to provide informed customer support.

**Qualifications**:

- 2+ years research experience (customer support preferred)
- Excellent written English for clear, concise communication
- Strong research skills & ability to leverage various resources
- Problem-solving focus & dedication to exceeding customer expectations
- Excellent organization & ability to multi-task
- Thrives in a collaborative & independent work environment

**Desired Skills**:

- Prior experience navigating gatekeepers and obtaining information from challenging contacts is a plus.
- Proficiency in relevant research databases and industry-specific knowledge (a plus).
- Proficient in English & Arabic.

**Compensation & Benefits**:
Competitive package & dynamic work environment

Become the customer hero we need



  • abu dhabi, United Arab Emirates Right Customer Full time

    Media Buyer Jobs In Abu Dhabi | Right CustomerAbout the jobAs a media buyer, you’ll be the key person responsible for driving growth with Facebook Ads, YouTube Ads, TikTok Ads, and Google Ads for our clients. You will be supported by a team of copywriters, graphic designers, video editors, and conversion rate optimization experts. In addition, as the media...


  • abu dhabi, United Arab Emirates Right Customer Full time

    Media Buyer Jobs In Abu Dhabi | Right CustomerAbout the jobAs a media buyer, you’ll be the key person responsible for driving growth with Facebook Ads, YouTube Ads, TikTok Ads, and Google Ads for our clients. You will be supported by a team of copywriters, graphic designers, video editors, and conversion rate optimization experts. In addition, as the media...


  • abu dhabi, United Arab Emirates Talabat Full time

    Serve as the primary point of contact for customers, delivering exceptional support through various channels such as phone, email, and chat.Provide timely and accurate assistance to customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.Demonstrate a high level of emotional intelligence to understand and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Talabat Full time

    Serve as the primary point of contact for customers, delivering exceptional support through various channels such as phone, email, and chat.Provide timely and accurate assistance to customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.Demonstrate a high level of emotional intelligence to understand and...

  • Customer Support

    2 weeks ago


    Abu Dhabi, United Arab Emirates Media Solutions Full time

    Now Hiring - Customer support in Social Media (Female) For Royal Class Travel and Tourism **Requirements**: - Details: Look for an Arab girl born in the Emirates and on the sponsorship of her family to follow the requests of customers in social media. - Based in Abu Dhabi, UAE. - Experience 2 years at least. - Fluent in English - Arabic. - Education...

  • Customer Support

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Media Solutions Full time

    Now Hiring - Customer support in Social Media (Female)For Royal Class Travel and TourismRequirements: Details: Look for an Arab girl born in the Emirates and on the sponsorship of her family to follow the requests of customers in social media. Based in Abu Dhabi, UAE. Experience 2 years at least. Fluent in English Arabic. Education Bachelor degree...

  • Query Researcher

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Ventures Middle East (VME) Full time

    Query Researcher | Ventures Middle East (VME) Abu DhabiEstablished in 2002, Ventures Middle East is a UAE-based management consulting company providing strategic business advisory services across the Gulf Cooperation Council (GCC) region and the wider Middle East and North Africa (MENA) region. Ventures Middle East empowers organizations by providing...


  • abu dhabi, United Arab Emirates GamaLearn Full time

    Abu Dhabi, United Arab Emirates| Posted on 03/26/2024Job Overview:We are seeking a dedicated and detail-oriented individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in ensuring our customers receive outstanding support and assistance. As a Customer Support Specialist, you will be responsible for...


  • abu dhabi, United Arab Emirates GamaLearn Full time

    Abu Dhabi, United Arab Emirates| Posted on 03/26/2024Job Overview:We are seeking a dedicated and detail-oriented individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in ensuring our customers receive outstanding support and assistance. As a Customer Support Specialist, you will be responsible for...


  • Abu Dhabi, United Arab Emirates Nadia Global Full time

    Our client, a leading trading company aimed in medical devices and equipment's is looking for a Customer Support Executive for their Abu Dhabi division. - **Responsibilities**:_ - Identify customer needs and help customers use specific features. - Update our internal databases with information about technical issues and useful discussions with customers. -...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates GamaLearn Full time

    Abu Dhabi, United Arab Emirates | Posted on 03/26/2024 Job Overview: We are seeking a dedicated and detail-oriented individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in ensuring our customers receive outstanding support and assistance. As a Customer Support Specialist, you will be responsible...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Alfa Laval Full time

    Alfa Laval Middle East and Africa has a strong ambition to become world-class in terms ofservice, quality and delivering superior customer experience. We offer a challenging,exciting, and rewarding position in a highly dynamic and interesting organization.We are looking for a determined and passionate Engineer Intern to be located in Johannesburg OfficeJob...


  • abu dhabi, United Arab Emirates GamaLearn Full time

    Abu Dhabi, United Arab Emirates| Posted on 12/06/2023We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.Role...


  • abu dhabi, United Arab Emirates GamaLearn Full time

    Abu Dhabi, United Arab Emirates| Posted on 12/06/2023We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.Role...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Nadia Global Full time

    Our client, a leading trading company aimed in medical devices and equipment's is looking for a Customer Support Executive for their Abu Dhabi division.- Responsibilities:_ Identify customer needs and help customers use specific features. Update our internal databases with information about technical issues and useful discussions with customers. Developing...


  • Abu Dhabi, United Arab Emirates Food Nation Catering Services L.L.C Full time

    Key attributes: - Assist with day to day customer queries and concerns - In house networking and hardware support - Manage social media accounts **Salary**: AED3,500.00 per month Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate before starting work (required) Application Question(s): - Describe your experience in...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates GamaLearn Full time

    Abu Dhabi, United Arab Emirates | Posted on 12/06/2023 We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Role...


  • abu dhabi, United Arab Emirates ParkerConnect Full time

    Responsibilities:A. Performs Customer Services1.Handle all incoming calls, enquiries, complaints and feedback from customers.2.Attends to walk-in customers and answer all emails.3.Ensuring that all internal or external customer’s problems & solutions are promptly handled.4.Transferring of phone calls to customers, co-workers and external...


  • Abu Dhabi, United Arab Emirates Talabat Full time

    Serve as the primary point of contact for customers, delivering exceptional support through various channels such as phone, email, and chat.Provide timely and accurate assistance to customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.Demonstrate a high level of emotional intelligence to understand and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services, Abu Dhabi Full time

    1 Job PurposeTo manage and service customer in the systems, understanding their needs and ScopeCustomer ServiceContract Duration: 6 monthsLocation: Abu Dhabi1 Job PurposeTo manage and service customer in the systems, understanding their needs andproviding them with appropriate trainings, services and solutions to maintain andenhance a customer satisfaction...