Hotel Receptionist

2 weeks ago


Dubai, United Arab Emirates Grand Central Hotel Full time

Our hotel is looking for a Receptionist for our Front Office team. He/She will welcome guests, do check-ins and check-outs, deal with guest queries and provide prompt and professional guest service. Attend to guest requirements and ensure complete guest satisfaction.

RECEPTIONIST DUTIES & RESPONSIBILITIES:

- Welcome and greet guests in a friendly demeanor
- Inform guests about the hotel rates and services
- Sales of rooms through walk-ins and phone queries
- Ensure proper room allocation
- Register, check-in and check-out guests
- Compute guest billings, post charges to guest rooms and responsibility of guest payments
- Listen and respond to guest queries and requests both in-person and on phone
- Liaise with necessary staff including housekeeping and maintenance to address any issues or complaints made by guests
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Maintain a neat and orderly front desk and reception area

QUALIFICATION AND WORK EXPERIENCE:

- 2 - 5 years of practical experience in front office position in a hotel in UAE, preferably Dubai
- good oral and written communication skills
- strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems
- strong presentation and platform skills and friendly demeanor

SALARY PACKAGE:

- Negotiable

Pay: AED1,200.00 - AED1,500.00 per month

**Experience**:

- hotel: 2 years (required)
- customer service: 2 years (required)


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