Hotel Receptionist
2 weeks ago
Our hotel is looking for a Receptionist for our Front Office team. He/She will welcome guests, do check-ins and check-outs, deal with guest queries and provide prompt and professional guest service. Attend to guest requirements and ensure complete guest satisfaction.
RECEPTIONIST DUTIES & RESPONSIBILITIES:
- Welcome and greet guests in a friendly demeanor
- Inform guests about the hotel rates and services
- Sales of rooms through walk-ins and phone queries
- Ensure proper room allocation
- Register, check-in and check-out guests
- Compute guest billings, post charges to guest rooms and responsibility of guest payments
- Listen and respond to guest queries and requests both in-person and on phone
- Liaise with necessary staff including housekeeping and maintenance to address any issues or complaints made by guests
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Maintain a neat and orderly front desk and reception area
QUALIFICATION AND WORK EXPERIENCE:
- 2 - 5 years of practical experience in front office position in a hotel in UAE, preferably Dubai
- good oral and written communication skills
- strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems
- strong presentation and platform skills and friendly demeanor
SALARY PACKAGE:
- Negotiable
Pay: AED1,200.00 - AED1,500.00 per month
**Experience**:
- hotel: 2 years (required)
- customer service: 2 years (required)
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