Warranty Administrator

2 months ago

Dubai, United Arab Emirates Al Rostamani Trading Company Full time

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.

**Job Purpose**:
The jobholder is responsible for collecting, reviewing and submitting the required documentation to process warranty claims in line with Corporate policies and/or procedures laid out by the Principals. The role also involves ensuring payments for processed claims are received from the Principal on time and the parts replacement process conforms to set Warranty Guidelines.
The jobholder acts as a mediator between the Principal manufacturer and the customer to make claims on any vehicle defects, occurring, typically, within the warranty period or make “good-will “exceptions post period as permissible.

**Responsibilities**:

- Conducts analysis of the Warranty versus the customer complaint and workshop diagnosis to ensure that warranty claim is justified before presenting it to the factory. This includes circulating factory notifications on guidelines for workshop repair and diagnosis as and when needed
- Understands and analyses the Warranty evidence in terms of claim coverage and outside it to facilitate the warranty claims’ acceptance and approval.
- Guides the Service Advisor on claims’ acceptance to educate and provide appropriate feedback to customers. This includes responding to related queries, familiarising and providing guidance with technical manual and ensuring customers are furnished with a copy
- Collects, scrutinizes and submits relevant documentation to the factory to ensure accuracy and timely processing of claims in compliance with Warranty policies and procedures. This includes identifying outstanding ageing claims, investigating causes for rejected claims, rectifying errors related to documentation and/or otherwise and resubmitting them
- Ensures the collection and appropriate tagging/coding and storage of defective parts to conform to Warranty guidelines. This includes consistently inspecting defective parts in readiness for the parts audit carried out by the Factory Representative on a monthly basis
- Ensures all defective parts are scrapped as per Warranty policy guidelines. This includes preparing a list or parts to be scrapped.
- Submits processed claims and monitors payments to ensure prompt payment from the factory. This includes reconciling credit notes and payments received with the recorded warranty value.
- Submits claims payment report to Finance and justifies any payment variance to draw attention to non-warranty related reasons such as labour or parts overcharge
- Coordinates and prepares technical reports on product defects to provide feedback to the Principal to take the necessary actions. This includes handling or controlling the service recalls and measures process in view of safety to highlight any defects after the vehicle is released and help assigning incentives based on achieved target rate
- Uploads any new policy guidelines and procedures for handling claims to create continuous awareness and help resolve any key concerns (e.g. those related to GAP Warranty or permissible warranty extension in relation to vehicle age and mileage limitations)

**Job Requirements**:
**Qualifications**
- High School Certificate/ Diploma (12 years of school education)
- Automotive Technician Diploma or equivalent from a recognised institute

**Experience**
- Minimum 3-4 years’ experience as a Service Advisor in a reputed automobile workshop

**Knowledge & Skills**
- Sound understanding of the automotive service industry
- Knowledge of a Workshop Model and Operations
- Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)
- Well organised & effective plans in all situations.
- Methodical approach for better inputs, result oriented
- Sets and achieve highest work standard at all the times.

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, b

  • Warranty Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Johnson Controls Full time

    **Job Details** **What you will do** The Warranty Supervisor is a key role, reporting to the Global Senior Warranty Manager and will be based in Dubai. You will be responsible for reviewing and managing Applied Equipment warranty for Europe direct and indirect channels. The role will have a matrixed reporting structure: directly reporting into the Global...

  • Warranty Officer

    3 weeks ago

    dubai, United Arab Emirates IIQAFGROUP Full time

    As a Warranty Officer, you will be responsible for overseeing and managing warranty claims within our organization. You will play a critical role in ensuring that warranty claims are processed accurately and efficiently, while maintaining high levels of customer satisfaction. This position requires strong attention to detail, excellent communication skills,...

  • Warranty Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

    As a Warranty Officer, you will be responsible for overseeing and managing warranty claims within our organization. You will play a critical role in ensuring that warranty claims are processed accurately and efficiently, while maintaining high levels of customer satisfaction. This position requires strong attention to detail, excellent communication skills,...

  • Warranty Administrator

    2 weeks ago

    Dubai, United Arab Emirates versatile phoenix Full time

    Processes warranty claims on a timely basis for each franchise or distributor. - Processes all warranty paperwork to ensure proper documentation. - Verifies criteria required by factory or distributor. - Reconciles all warranty receivables with payments through the appropriate accounting schedule. **Salary**: AED2,500.00 - AED3,000.00 per month Ability to...

  • Warranty Executive

    3 weeks ago

    Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Warranty Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Warranty Administrator

    2 weeks ago

    Dubai, United Arab Emirates Experts Plus Recruitment Services Full time

    Experience in doing warranty check or as an admin in the automotive industry. - Prefers knowledgeable in automotive technical terms. - Must be excellent in using microsoft excel. - Must have OWN VISA - Must be okay to 3 months renewable contract. - Must be willing to work in Rashidiya. **Job Types**: Full-time, Contract Contract length: 3...

  • Warranty Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Asterix Communications Full time

    Job PurposeDiligent review and analysis of aircraft systems, powerplant, components, cabin maintenance along with Engineering Safety reports to identify maintenance spend that are qualified for claim under the scope of contractual warranty remedies and guarantees, commitment letters, modifications, or insurance.Administration of the Claims Management...

  • Warranty Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Asterix Communications Full time

    Job PurposeDiligent review and analysis of aircraft systems, powerplant, components, cabin maintenance along with Engineering Safety reports to identify maintenance spend that are qualified for claim under the scope of contractual warranty remedies and guarantees, commitment letters, modifications, or insurance.Administration of the Claims Management...

  • Contracts & Warranty Manager

    4 weeks ago

    Dubai, United Arab Emirates Carrier Klimatechnik GmbH Full time

    **Date Posted**: 2023-02-01 **Country**: United Arab Emirates **Location**: Kidde Ltd. Dubai Branch, Palladium building, 2nd floor, Al Quoz, Dubai, UAE **About Carrier** At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of...

  • Contracts & Warranty Manager

    3 weeks ago

    Dubai, United Arab Emirates Carrier Klimatechnik GmbH Full time

    **Date Posted**: 2023-02-01-08:00 **Country**: United Arab Emirates **Location**: Kidde Ltd. Dubai Branch, Palladium building, 2nd floor, Al Quoz, Dubai, UAE **About Carrier** At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the...

  • Spare Parts Coordinator/ Warranty Administrator

    1 week ago

    Dubai, Dubai, United Arab Emirates Liebherr Middle East, FZE. Full time

    Responsibilities: Coordination and organization of spare parts offers and orders according to Liebherr standards Responsible for the support of the service department and service engineers Supporting the sales department in regards to spare parts Responsible for the LDU based spare part stock and dispatch area Correspondence with MCC spare part...

  • Warranty Administrator

    2 months ago

    Dubai, United Arab Emirates Experts Plus Recruitment Services Full time

    **Requirements**: - **Must be an IMMEDIATE JOINER**: - Strong English communication skill - **1-2 years, experience of Warranty Admin in Automotive industry**: - Pleasant personality - Proactive, hardworking, motivated approach - An understanding of IT systems **Roles and Responsibilities**: - Ensuring that documents are accurate and well-maintained. -...

  • Warranty Administrator

    2 days ago

    Dubai, United Arab Emirates Experts Plus Recruitment Services Full time

    **Requirements**: - **Must be an IMMEDIATE JOINER**: - Strong English communication skill - **1-2 years, experience of Warranty Admin in Automotive industry**: - Pleasant personality - Proactive, hardworking, motivated approach - An understanding of IT systems **Roles and Responsibilities**: - Ensuring that documents are accurate and well-maintained. -...

  • Administrator- Warranty Coordinator

    1 week ago

    Dubai, Dubai, United Arab Emirates Al Masaood Group Full time

    Core Responsibilities Ensure field service and workshop job processing (quotations, purchase orders, invoicing, IFRS15 revenue recognition, credit notes, good receipt notes) are completed accurately and efficiently. All invoices to be checked with Service Manager and/or Supervisor prior to invoice to ensure correctness. WIP reports need to be updated weekly....

  • Administrator

    2 weeks ago

    Dubai, United Arab Emirates CONSOLIDATED URBAN REAL ESTATE DEVELOPMENT CO LLC Full time

    **Please advertise for Admin work the person should be know ARABIC - writing, reading and speaking**: - Admin Support**:Managing paperwork and assisting property managers with collecting rent and lease agreements**. This often includes contracts, agreements, and other real estate documents. 2. Customer Support: Responding to client inquiries, answering...

  • Sales Support Administrator

    2 months ago

    Dubai, United Arab Emirates Emerson Full time

    The sales support administrator manages entire order-to-delivery process for MEA customer accounts as well as intercompany orders. Responsible for order management for the complete range of Climate products (compressors, controls, etc.) from all sourcing locations (US, Europe, Asia). Provides a high level of commercial assistance to both internal and...

  • Administration Assistant

    1 week ago

    Dubai, United Arab Emirates AL YOUSUF LLC Full time

    1. Provide overall office support activities, including sales and service support and coordination 2. Prepare scheduled reports on a daily, weekly, and monthly basis and as required 3. Prepare memos for payments processing and settlements with accounts 4. Process warranty registrations 5. Keeping records to monitor division's cars and demo units’...

  • Sales Support Administrator

    1 week ago

    Dubai, Dubai, United Arab Emirates Emerson Full time

    The sales support administrator manages entire order-to-delivery process for MEA customer accounts as well as intercompany orders. Responsible for order management for the complete range of Climate products (compressors, controls, etc.) from all sourcing locations (US, Europe, Asia). Provides a high level of commercial assistance to both internal and...

  • IT Asset Management Administrator

    2 weeks ago

    Dubai, United Arab Emirates Computer Network Systems Full time

    Company Description CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security,...