Guest Experience Expert

2 months ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23071431

**Job Category** Rooms & Guest Services Operations

**Location** Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

CRITICAL TASKS

**Guest Relations**:

- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process **_(Marriott Bonvoy)_** to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
- Communicate recommendations in a way that builds excitement and interest among guests and associates.
- Perform other reasonable duties as requested.
- Have knowledge about all guest rooms, features and amenities plus all services offered by the hotel.
- Attend the daily briefing, daily 15 minutes training and front office monthly meeting.
- Strive to represent Marriott in the most professional manner at all times.
- Take initiative through empowerment to ensure complete guest satisfaction.
- Be familiar with the AM, PM and night check list to ensure smooth daily operations.
- Be punctual and come to the shift 15 min prioir to get ready for the day.

**Guest Services**:

- Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
- Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
- Pass on all the relevant information (including complaints) to the other departments.
- Know how to follow all hospitality guidelines and daily service basics.
- Operate telephone switchboard station in order to answer telephone calls.
- Manage all GXP/ Mobility functionalities and processes and ensure a full usage of the same by all direct reports.
- Take room service orders over the phone, answering any questions regarding the menu, inputting order. into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy and providing expected delivery time.
- To understand the correct reservation procedures and to take any reservations if required, Be flexible according to the business needs.
- Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
- Be knowledgeable and promote the Marriott rewards program.
- Be flexible in regard to work schedule.
- Ensure to meet your own guest on a daily baisis to know about the stay. Be engaged. Perform departure calls to the dedicated guest one day prioir to

  • Guest Experience Expert

    1 month ago

    Dubai, United Arab Emirates MARRIOTT International Full time

    Position SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates MARRIOTT International Full time

    Position SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs...

  • Guest Experience Expert

    2 weeks ago

    Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Position SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...

  • Guest Experience Expert

    3 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22219082 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Culture Village Dubai, Jaddaf Waterfront, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23092018 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Experience Expert

    2 months ago

    Dubai, United Arab Emirates MARRIOTT International Full time

    Job Category Rooms & Guest Services OperationsLocation Sheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates MARRIOTT International Full time

    Job Category Rooms & Guest Services OperationsLocation Sheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want...

  • Guest Experience Expert

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Aloft Hotels Full time

    Guest Experience Expert (Front Officer) Jobs In Dubai | Aloft HotelsFor More Top Organization Jobs Click HereDescription:Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24023074 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23129489 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    3 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23071820 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Al Jaddaf, Oud Metha Road, Al Jaddaf Area, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Experience Expert

    2 weeks ago

    Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Job Category Rooms & Guest Services OperationsLocation Sheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert

    2 weeks ago

    Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Position Summary Our team doesn't just focus on basic check-in and check-out tasks for guests. Our goal is to create a memorable and exceptional experience. Our Guest Experience Experts proactively provide a wide range of services to assist guests throughout their stay. They have the flexibility to move around and handle various tasks. Process operational...

  • Guest Experience Expert

    2 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23086292 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Jumeirah Beach Dubai, Jumeirah Beach Residence, Bahar 7, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Experience Expert

    2 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** Front Office Agent **Job Number** 23082293 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type**...

  • Guest Experience Expert

    2 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23047039 **Job Category** Rooms & Guest Services Operations **Location** Aloft Al Mina Dubai, Sheikh Rashid Road & 37th Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23087884 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    3 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24066371 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24042052 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24080190 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...