Cloud Solution Architecture Manager-ai, Data and

1 week ago

Dubai, United Arab Emirates Microsoft Full time

AI, Data and App Innovation Cloud Solution Architecture Manager

Gathers customer/partner insights and leverages these insights to design architectures, provide expertise/guidance, develop, propose and deliver Microsoft solutions to achieve customer/partner business outcomes and drive to completion the resolution/unblocking of their issues, resulting in accelerated consumption. Is a trusted advisor and represents the voice of the customer within Microsoft to ensure alignment with customer feedback and strategy. Leverages knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption of cloud & support and aligns with Customer Success Account Managers (CSAMs) on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and in accordance with Microsoft best practices. Contributes to Intellectual Property (IP) creation and updates. Identifies and addresses blockers and gaps, making improvements to products and practices. Develops, maintains, and expands customer relationships. Shares ideas, insights, and input with internal teams while participating in external communities.

**Responsibilities**:

- **
People Leader**: Build and grow healthy teams (Cloud Solution Architects) through talent management, diversity and inclusion, coaching, and career development. Respected technology leader with the ability to attract, retain, and develop the most technical resources in the field (i.e., CSAs). Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams
- ** Empower** your team to accelerate Data Estate Modernization, win with Analytics, innovate with AI and build Intelligent Apps including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration.
- ** Engage** with the area’s most strategic customers as executive sponsor to accelerate digital transformation journey and create a data driven and intelligent driven organization
- Be the **cloud-consumption leader** in the field for the Middle East, owning the business and results of Data Estate Modernization, winning with Analytics, innovating with AI. Be a vocal leader and customer champion in your Area with both local and corporate leadership to elevate cloud adoption issues and accelerate resolution
- ** Lead **your team to utilize the outcome-based value driven framework to drive customer success
- ** Partner** with all required Microsoft stakeholders in the subsidiary to land and drive Data & Analytics/AI and Apps CSA role clarity, account coverage, project assignment and effective cross-team collaboration
- ** Drive** operational excellence, including timely consumption opportunity management and high-quality reporting and insights
- ** Inspire** your team to win developer affinity to Azure platform through tech intensity

**Qualifications**:
**Experiences Required - Education, Key Experiences, Knowledge and Skills**:
**Experience**
- Preferable to have Data & AI Technical background.
- ** Management**: 3+ years of experience in people management (**required**) with preferably managing geographically disperse teams across time zones, as well as gained in other leading software and/or services companies/competitor environment
- Working knowledge of Azure and/or competitive cloud technologies
- Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
- Demonstrated Technical leadership through prior technical coaching/leadership roles
- Prior work experience in other software and/or services companies such as Amazon, Google, IBM, Oracle, leading advisory firms **(desired)**

**Leadership, Collaboration, Communication**
- Ability to run complex program management at a global scale, including cross-project planning and resource orchestration, as well as the ability to consistently identify and drive program enhancements
- Proven ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs
- Strategic thinking with the ability to execute cross-org and drive for results in ambiguous environments, independence in decision making, ability to problem-solve
- Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills
- Proven ability to quickly adapt in rapidly evolving business situations
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with exceptional verbal and written communication
- Strong Presentation skills with a high

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