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Client Servicing Executive

1 month ago

Dubai, United Arab Emirates EVOX Full time

We are looking for a qualified Client Servicing Executive to manage customer accounts and act as a link between them and our agency. Your responsibilities will include determining the client's needs, explaining the creative process, recommending solutions, and overseeing the creative team.

**Responsibilities**
- Meet and liaise with clients to discuss and identify their advertising requirements
- Work with agency colleagues to devise an advertising campaign that meets the client's brief and budget.
- Work with the Business Director to brief media, creative and research staff and assist with the formulation of marketing strategies
- liaise with, and act as the link between the client and the advertising agency by maintaining regular contact with both
- Ensure that communication flows effectively
- Negotiate with clients and agency staff about the details of campaigns
- Present creative work to clients for approval or modification
- Handle budgets, and manage campaign costs.
- Write client reports
- Monitor the effectiveness of campaigns
- Arrange and attend meetings
- Make pitches and other agency staff to secure new business for the agency
- Maintains an accurate record of all existing and potential clients.
- Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
- Listening to advertising suggestions and wishes of the clients and communicating them to the appropriate people inside the agency
- Learning about the clients’ industry and business activities to suggest more personalized solutions
- Remain in close communication with clients to comprehend their needs and specifications
- Liaise with clients to organize promotional events or decide on advertising material that suits their profiles and goals
- Employ networking techniques to attract new clients
- Undertake administrative work and keep records of clients

**Skills & Qualifications**
- Excellent communication and interpersonal skills
- A proactive attitude, with the ability to use initiative and be flexible
- Excellent organizational skills
- The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
- Drive and determination
- Effective teamworking skills
- Influencing and negotiation skills
- Oral and written communication skills
- Commercial awareness
- A passion for advertising and an understanding of what makes a good advertisement
- A willingness to learn
- Resilience, to enable you to deal with problems and constructive criticism
- IT literacy and an awareness of how the industry is developing through the use of new communication technologies
- Bachelor's degree in Business Administration or an industry-related field.
- At least five years of experience working as an Account Executive & Client Servicing Executive.