Openings Coordinator
2 weeks ago
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents. Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
The Openings Coordinator's mandate is simple: to set up, coordinate, and help improve the process of launching new hotel and apartment units, from schematic design to photoshoot staging, until each project is ready to host our guests.
In this role, you will be working cross-functionally with internal stakeholders (interior design, guest experience, real estate, operations, etc.) and external stakeholders (architects, general contractors, etc.). We value scrappy, process-driven, and highly analytical individuals who have strong experience in project management and operations. Passion for Sonder's mission and product is a must
**AT SONDER YOU WILL**:
- Create a workflow and task sequence for projects, and track handoffs and progress between internal teams and external stakeholders
- Coordinate the outfitting of hotel and apartment units with our local vendor partners
- Run point to complete the install of all new hotels and units while fiercely executing Sonder design and operational brand standards
- Work closely with Building Openings Project Manager to ensure on-time and on-budget delivery of each project
- Expertly support vendor contracts (FF&E suppliers, installers, and logistics companies) while building, managing, and maintaining business relationships with vendor partners
- Tirelessly problem solve issues while working to consistently improve processes, minimizing and preventing errors in order to scale rapidly
- Constantly improve the efficiency and reduce the cost of the onboarding process, while maintaining the highest level of guest satisfaction
- Work alongside the Operations team to ensure new units are guest-ready
- Review floor plans and confirm finishes to ensure they meet Sonder brand standards
- Maintain the Openings inventory management system, receive and organize all necessary assets
- Travel to various buildings/cities as required
**WHAT WE LOOK FOR**:
- Professional hospitality experience, preferably in hotels
- Previous project management experience and/or event coordination
- Proven track record of prioritizing tasks in order to meet tight deadlines
- A detail oriented perfectionist with exceptional organizational skills
- A self-starter with the ability to plan independently and complete projects with mínimal supervision, while also providing progress road maps to manager and team
- Strong negotiation skills
- A willingness and enthusiasm to get your hands dirty when needed - be it making a bed or assembling a sofa
- Excellent written and oral communication skills, including the ability to identify and convey critical information to stakeholders quickly and precisely
- A team player who cultivates a positive culture
- Flexible schedule and open to working some weekends as business requires
- Knowledge of FF&E or architectural/interior finishes a plus
- Past experience with site management a plus
We also have great benefits to make your life easier so you can focus on what you're best at:
- Competitive compensation
- Generous stock option plan
- Medical, dental and vision insurance
- Exempt team members have paid time off. Non-exempt team members accrue paid time off.
- Annual free credits and discounts to stay in Sonders
- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.
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