Revenue Protection Supervisor

2 months ago

Dubai, United Arab Emirates KEOLIS Full time

The purpose of this position is to lead a team of Ticket Inspectors to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.

**MAIN RESPONSIBILITIES**:

- Oversee, manage & lead the ticket Inspectors and be responsible of all the activities of Revenue Protection within his section and provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
- Responsible of Database Maintenance: Keeping track of all the fines issued, paid and unpaid by both ticket inspectors and security supervisors on daily basis.
- Responsible for producing the following reports:

- Daily reports.
- Daily Fine Database update Operations Director Head of Revenue Protection Revenue Protection Supervisor Revenue Protection Officer Ticket Controller Ticket Inspector.
- Daily Revenue protection report (Cumulative fine, Violations, paid and unpaid fines).
- Weekly/Monthly Revenue protection report.
- Weekly/Monthly Security supervisor report.
- Weekly/Monthly Fine Analysis report.
- Weekly/Monthly Ticket Inspector report.
- Provide the very best in customer service and information.
- Perform shift and emergency duties when required.
- Perform and carry out other duties as instructed / directed by the Security & Revenue Protection Manager.
- Design ticket inspection pattern and deploy ticket inspectors accordingly.
- Provide regular training and assessment of Ticket Inspectors.
- Assist and advise Revenue Protection Manger for strategies and new plans for the section.
- Perform and carry out other duties as instructed / directed by the Revenue Protection Manager.

**KEY SKILLS**
- A mature, proactive and responsible approach to work with initiative and problem solving capability.
- Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.
- Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
- Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
- Abilities to work unsupervised, self motivated and customer focused.
- Good literacy and numeracy skills required for the role.

**EXPERIENCES**
- A minimum of 2 year, preferably 3 years, of work experience as a revenue protection officer, ticket inspector in public transports or equivalent public transport environment.
- At least 1 year of supervisory and management experience in leading a team of ticket inspectors to counter fare evasion and to investigate transport offences or equivalent any other public transport.

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