Coordinator - Operations

2 weeks ago


Jebel Ali, United Arab Emirates Modern Freight Company LLC Full time

We are looking for a **Coordinator - Operations (Sea Freights - Customer Service) **to join the MFC Sea Services Team. The role will include the following responsibilities:

- Single point of contact for assigned customer accounts and guarantee satisfaction and value for our customers.
- Manage Sea import, export & cross-trades, prepare and follow up quotations, identify and build ‘Suspect Lists’ for campaigns.
- Liaise/co-ordinate with sales team, partners/agents, customers, and other service providers and update all live data in CRM as appropriate.
- Assist in preparation of weekly/monthly reports and statistical figures on bookings, volumes, and revenue as well as customer ranking.
- Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
- Support Customer Sales through service, education, and effective problem solving.
- Making cold calling to new and existing customer to promote the company services and secure appointments and pass leads to the Salesperson to have customer visit.
- Compile and maintain all required paperwork, records, documents, etc.

The Applicant should have Experience in:

- Minimum 03 -05 years’ experience in Sea Freight Operational process/Customer Service ideally within a Freight Forwarding industry in the UAE.
- A good knowledge of Sea operations.

**Qualifications: Graduate/Diploma**

Required Competencies:

- Excellent communication skills in English - verbal and written.
- Disciplined and Organized.

**Job Types**: Full-time, Permanent

**Experience**:

- Sea Freight Operations: 2 years (preferred)



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