Operations
2 weeks ago
Job Req Number: 61489
Time Type: Full Time
DSV Air & Sea is constantly evolving and expanding with the global market, operating as the third largest global supplier of Transport & Logistics in more than 90 countries and over 75,000 employees. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration - we are One DSV
The Operations - Sea Exports role provides support to the Management and handling of day to day operational requirements of export shipments is carried out effectively and efficiently. As an Operational expert, you are able to work with direction given, raise concerns and adhere to all deadlines provided. The person should have strong customer service and communication skills and take ownership of issues while providing resolution to clients
**Detailed Responsibilities**:
- Manage key Customers and build relationships
- Manage exceptions pro-actively with quick response times, first escalation point for Exports.
- Receive and send pre-alerts/routing orders/bookings from customers/ network and sales.
- Ensure export files are fully and accurately completed.
- Resolve complaints and respond to queries within agreed timelines
- Liaise directly with Customers/Logistics to resolve exceptions or discrepancies
- Liaise directly with overseas departments on shipment, planning and coordination
- Update system with all required inputs including root cause and solution
- Coordinate with clients regarding freight clearance instruction, type of Bill of Entry and ensure correct documentation for customs clearance.
- Coordinate with the Shipper /Destination station/Customer support for any discrepancy on shipping documents.
- Ensure Departure Notice is sent to clients and destination office prior to the departure.
- Work on effective transportation model and avoid using Aweer Facility excluding exceptions such as packing, discrepancy etc.
- Follow up with the customers/ network for the documents wherever required.
- Inform customer of shipment status regularly.
- Follow up on Sea Air shipments, maintain DSR.
- Ensure correct cost accruals, check CASS billing, Follow up on wrong billing from Dnata, CASS etc.
- Ensure that all job files are maintained as per the assigned customers.
- Coordinate with third parties, sales and finance to meet operational requirements.
- Resolve issues regarding damage/ claims and ensure to escalate these issues on timely manner.
- Maintain handover sheet during annual or emergency leave.
- Shipments to be strictly moved once all the information is available based on sales & Operations agreement.
- Ensure accurate coordination within network and client.
- Maintain Department SOPS and rates for all customers.
- Follow the sales and ops Handover process, ensure all the required information is available before handling a shipment from sales.
- Ensure cost effective and compliance while using Vendors.
- Ensure and monitor the KEY trade lane developments
- Ensure billing is 100% accurate
**Communication**:
**Internal**:
- Sea Freight Management, Commercial and Key Account Teams, DSV network offices, Operations and customs team, warehouse teams and finance teams
**External** -Clients & DSV vendors
**Qualifications & Characteristics**:
- Minimum of 4 year’s experience of working in a customer service role in freight forwarding industry.
- A Bachelor’s degree.
- Customer service oriented and result driven.
- Good communication, influencing and organisation skills.
- Must be able to take ownership of problems and provide solutions to clients in a timely manner.
- Ability to handle customer complaints effectively and professionally within a timely manner
- Excellent team player and support team as and when required.
- Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.
**DSV - Global transport and logistics**
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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