Service Program Manager Ii

6 months ago

Dubai, United Arab Emirates Panasonic Avionics Corporation Full time

**Who we are**:
**The position**:
Responsible for planning and managing programs to meet service delivery commitments and financial performance of contracts, as well as quality and cost-related goals. Acting as project team leader and technical expert, reviews customer technical requirements, identifies tasks, assigns and coordinates resources, and creates/tracks project schedules. Ensures clear communication and timely resolution of issues by collaborating with customers, internal staff, and outside third parties. Provides overall support for highly complex programs for long-term success and acts as a champion for customer satisfaction. Champions significant projects, programs, and business initiatives using demonstrated creativity and ingenuity. Ensures consistent and proper business processes are followed in accordance with departmental procedures, company policy, and airworthiness regulations.

**Program Management**
- Ensures that superb communications between Panasonic and Customers are established and maintained including regular follow-up status reviews and correspondence.
- Liaise with PTS and Regional Sales and Marketing teams to develop executable Panasonic Technical Services (PTS) program plans for pricing by PTS Sales and Marketing.
- Develop and maintain program plans that identify work scope, schedules, milestones, and program team members to ensure contracted programs are planned and executed while exceeding customer expectations.
- Conduct regular team meetings to ensure that action item logs are kept and integrated schedules are managed, visible, and followed.
- Chair and coordinate program team meetings, reviews, technical coordination meetings, and design reviews.
- Monitor program schedule commitments and direct appropriate personnel in addressing or mitigating against possible impacts(s) or change(s).
- Assist with Operations Management and Quality Assurance Management to ensure regulatory compliance.
- Involved in developing, modifying, and executing company policies that affect immediate operations and may also have company-wide effect.
- Track and prepare financial and operational reports regarding service program performance to ensure corrective actions are in place and managed as appropriate.

**Operations Management**
- Review and assist in the development of maintenance processes and practices in accordance with the relevant NAA written policies and procedures of the Customer and PAC to ensure effective financial and business operations.
- Coordinate with different departments to ensure business goals are achieved.
- Ensure that certification and technical data requirements are defined and coordinated.
- Ensure compliance with all laws and regulations, and cooperate with all regulatory agencies and their representatives.
- Work with Regional Operations Management to coordinate labor requirements and opening or closing of new stations within the assigned regional area.
- Ensure that all assigned stations perform to PTS standards.

**Service Program Lead**
- Leads work teams to ensure the financial and operational health of complex customer programs.
- Develop performance requirements for optimal long-term success of customer programs and to enhance company reputation among customers and suppliers.
- Provide training including assignment of projects and tasks.
- Prepares and delivers effective presentations to various audiences, including Senior Management.

**What we’re looking for**:

- Bachelor's degree in Engineering or related field or equivalent work experience
- 8+ years’ work experience in Aviation Maintenance and/or Program Management.
- 2 years experience in Team Lead position or Supervisor position, including project and team management.
- 3 years of work experience in the aircraft industry is highly desired.
- In-flight Entertainment (IFE) experience is highly desired.
- Aircraft Maintenance License desirable.
- Valid A&P, EASA, CASA, GCAA, or appropriate licensing specific to the region.
- Must possess expert-level technical knowledge and skills for the resolution of complex technical and business matters.
- Excellent team leadership skills, utilizing specialized knowledge and skills.
- Generally free to determine work priorities based on general direction from your manager.
- Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
- Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts outside their own area of expertise. Determines methods and procedures on new assignments and coordinates the activities of other personnel.
- Excellent project management skills. Advanced user of Microsoft Project is highly desirable.
- Excellent communication skills, highly presentable, and able to interact with

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