Area Manager

4 weeks ago

UAE, United Arab Emirates Al Rostamani Group Full time

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.

**Job Purpose**:
The role is responsible for sales, revenue & operating profit performance, operational excellence, adherence to procedures and utilization of risk mitigation activities to prevent financial fraud or loss with focus on customer retention and new business development for the branches; and effective cost management.

**Responsibilities**:

- Drive and implement strategic objectives of the Company as communicated by Management
- Coordinate frequently with all ARIE heads’ of the departments to support the branches business
- Ensure implementation of Customer Service policies and maintain the levels of provided services
- Maintain beneficial relationship with commercially valuable customers
- Monitor Service Performance of team members and give high priority to maintenance of customer relations
- Ensure effective Floor Management through spot visits
- Plan and lead customer acquisition and retention activities
- Constantly monitor and aim to reduce TAT at counters, and ensure Branches premises are well maintained at all times
- Handling Customer branches complaint / provide feedback to the quality& services excellence Dept
- Ensure branch appearance / visibility in terms of poster management / marketing support/ housekeeping by leasing with the concern Heads of Departments
- Ensure budgeted Sales, Revenue & Operating profits figures are achieved, by utilizing effective strategies to attract new profitable customers, retain and upgrade existing customers through regular visits
- Plan and monitor implementation of Branches Sales & Marketing policies and programs
- Lead Sales activities and Marketing programs of the branches to attract new customers & monitor implementation
- Assimilate Market information through surveys and research;
- Provide feedback/ suggestions to Management about new Products, Competition activities and convey the ‘voice’ of the customer to drive policy decisions
- Provide leads to Sales Team / Management to gain new business
- Identify new locations to launch new branches and present feasibility study to ARIE Top Management for final action. In addition to negotiate with landlord the rental renewal / submit renewal to AGM Operations
- Monitor branches operations and effectively manage business functions of the branches
- Conduct random audits on Branches Operations, Quality and related parameters
- Ensure adherence to policies and procedures for achieving a satisfactory risk rating for the branches
- Monitor deviation in branches policies and procedures and take immediate action
- Ensure the right implementation of the AML procedures and KYC initiatives, and attend monthly AML committee meeting
- Ensure that controls on cash, valuables, assets, reconciliation, daily closing, and other control procedures are adhered at all times
- Ensure Manpower planning and budgeting is done efficiently to support business needs
- Formulate an Annual Leave Plan for the branches
- Ensure the effective achievement of functional objectives through the leadership of function - setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal - in order to ensure that the highest level of performance is achieved
- Ensure attending all the monthly branch staff meetings

**Job Requirements**:
**Qualifications**
- Graduate in any related field preferably in Business/Finance background

**Experience**
- Minimum 8 years pf experience in the Financial/Exchange industry with 5+ years at a Supervisory position

**Knowledge & Skills**
- Customer Focus
- Building Business partnerships
- Excellent Planning and organization skills
- Excellent Communication skills
- Excellent Analysis / Problem solving skills
- Market & Entrepreneurial Insight
- Coaching skill

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