Call Center Executive- Contact Center
5 days ago
**Call Centre Executive**
Call Centre Executive job description should contain a variety of functions and roles including:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Will sometimes have to conduct high-level sales calls
- Create and Implement Call Center Scripts
- Resolve Escalated Customer Complaints
- Facilitate efficient communication between departments and clients.
**Call Center Executive Requirements / Skills / Qualifications**
Call Centre Executive job description should include these common skills and qualifications:
- A graduate degree is essential
- An energetic and upbeat attitude
- Ability to multitask
- Excellent conflict resolution skills
- Good and active listening skills
- Excellent communication skills
**Salary**: AED7,000.00 - AED8,000.00 per month
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