Aha (American Heart Association) Advance Training Instructor/life Support Trainer
10 hours ago
**1.Customer Interaction**
- Handle inbound and outbound calls from patients, clients, and healthcare professionals.
- Provide accurate information about healthcare services, appointments, and procedures.
- Answer queries regarding insurance, billing, or other administrative matters.
**2. Appointment Scheduling**
- Schedule, reschedule, or cancel patient appointments efficiently.
- Coordinate with medical staff to ensure availability and manage booking conflicts.
**3. Problem Resolution**
- Address and resolve patient concerns, complaints, and escalations in a professional manner.
- Redirect complex inquiries to the appropriate departments or personnel.
**4. Patient Follow-Up**
- Conduct follow-up calls to remind patients of upcoming appointments or medical tests.
- Provide post-visit assistance and address any concerns raised by patients.
**5. Data Entry and Record-Keeping**
- Accurately record patient information, appointment details, and call summaries in the system.
- Ensure data confidentiality and compliance with healthcare regulations (e.g., HIPAA).
**6. Providing Assistance**
- Guide patients through the steps for insurance claims or authorizations.
**7. Emergency and Triage Support**
- Recognize and escalate urgent medical concerns to the appropriate clinical team.
- Ensure calls requiring immediate medical attention are handled promptly.
**8. Compliance and Standards**
- Follow healthcare protocols and company policies to ensure high-quality service.
- Stay updated on the latest healthcare guidelines and service offerings.
**Job Types**: Full-time, Permanent
Pay: AED5,000.00 - AED6,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- UAE: 1 year (required)
License/Certification:
- BLS AND ACLS Valid instructor Status (required)
- Driving License (required)
Willingness to travel:
- 100% (required)
Application Deadline: 12/01/2025
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