Bilingual Quality Guide

2 months ago


Dubai, United Arab Emirates OceanAir Travels Full time

The Camp Safari Quality Guide is responsible for delivering exceptional safari experiences to guests at a camp setting. This role involves leading informative and engaging safari tours, ensuring guest safety, and maintaining high standards of service and conservation. The Camp Safari Quality Guide plays a key role in enhancing the overall guest experience and fostering a deep appreciation for wildlife and nature.

**Responsibilities**:

- Lead guided safari tours and interpretive drives, offering detailed and accurate information about wildlife, flora, and the local ecosystem.
- Engage guests with compelling storytelling and insights, tailoring tours to meet guests' interests and ensuring memorable experiences.
- Monitor and ensure the safety and well-being of guests during safari activities and at the camp.
- Handle any emergencies or incidents calmly and effectively, following established safety protocols.
- Collaborate with camp staff to ensure smooth operations, including coordinating safari schedules, meal times, and guest activities.
- Maintain and prepare safari vehicles and equipment, ensuring they are clean, well-maintained, and fully stocked.
- Assist with the setup and breakdown of safari-related equipment and activities as needed.
- Provide exceptional customer service, addressing guest questions, concerns, and requests with professionalism and enthusiasm.
- Collect and act on guest feedback to continuously improve the quality of the safari experience.
- Work closely with other guides and camp staff to ensure a cohesive and high-quality guest experience.
- Participate in regular training and briefings to stay current with new information, techniques, and safety protocols.

**Job Qualifications**:

- Minimum of 2-3 years of experience as a safari guide or in a similar role within the ecotourism or wildlife sector.
- In-depth knowledge of the safari and customer support.
- Excellent communication and storytelling skills, with the ability to engage and educate guests.
- Proficiency in tracking, navigation, and operating safari vehicles.
- First aid and emergency response skills.

Pay: Up to AED4,000.00 per month

Application Question(s):

- If we offered you a position, when would you be available to start?
- What is your Visa Status & Validity Date?
- What is your Nationality?
- What is your expected salary?
- Are you a bilingual speaker? What is your second language?
- What is your age?
- Do you have a previous experience in same role or in customer service?


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