Linux Admin L1

4 months ago


Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full time

The role is a level 1 technical support position responsible for providing cloud customers with support, general guidance, best practices, technical troubleshooting, and instructions on how to use or transition to cloud services.

The Executive will:

- record customer interactions in the form of tickets and escalate them to level 2 and 3 teams as needed.
- uses internal support tools, console, SDK, and command line tools to create detailed descriptions of customer issues, reproduce errors or problems, and route them to internal ticketing systems to advocate for the customer.
- strive to improve the customer service experience, create engaged customers and facilitate organic growth.
- The role requires 24/7 support on a rotating shift schedule.

**Responsibilities**
- Ensuring customer satisfaction by appropriately and rightly interacting with them
- Managing incidents, service requests and changes adhering strictly to the SLAs on Jira.
- Closely manage and follow up any tickets with customer or level 2/3 engineers.
- Meeting SLAs and KPIs.
- Comply with applicable laws, regulations, international standards and related Policies and Procedures.

**Skills and qualifications**
- Bachelor’s degree in applicable field or equivalent experience
- Minimum of 2 years of experience as a Linux Engineer, Technical Support Engineer, or similar in a production Linux environment (infrastructure, network, storage, servers, security).
- Strong understanding of cloud computing platforms (e.g., AWS, Azure, GCP).
- Knowledge of networks, routers, switches, firewalls, and TCP/IP stack.
- Experience with configuring and running virtual machines, Kubernetes, or Docker.
- Experience with setting up and using CI/CD pipelines using Puppet, Chef, Jenkins, or Ansible.
- Familiarity with ITIL and IT service management principles.
- Ability to communicate technical concepts and support assertions with data.
- Ability to coordinate and prioritize many issues simultaneously.
- Ability to adapt to a fast-changing environment and process.
- Ability to quickly assess a problem, fix it, or implement a workaround or solution with consistent accuracy and success.
- (optional) Development experience with Shell, Python, Java, etc.
- (optional) Knowledge and experience with OpenStack production design, operations, and troubleshooting.
- (optional) Certified in RHEL/CCNA/AWS/similar.

**Salary**: AED14,000.00 - AED16,000.00 per month


  • Linux Server Admin

    4 months ago


    Abu Dhabi, United Arab Emirates Sos Services Full time

    Qualifications and Experience: - Education / Qualifications: - BSc in Engineering (Electronic, CS or IT). Certification: Server Administration Linux Expert level, ITIL - Relevant Experience - Minimum: - Profound knowledge of TCP/IP and networking concepts. - Minimum 5 years of work experience in the following: Linux, backup and storage solutions - Sound...

  • SOC L1

    4 months ago


    Abu Dhabi, United Arab Emirates ValueMentor Full time

    **Description**: - As a Security Analyst (Tier 1), you will be responsible for monitoring in-house and client security alerts/incidents while working in shifts. - Primary responsibilities include monitoring SIEM platform triaging alerts, work to cover 24/7 service with (8+1) hour work shifts. - Participating in threat-actor based investigations, suggesting...

  • IT Admin/ IT Support

    3 months ago


    Abu Dhabi, United Arab Emirates Reliance HR Consultancy Full time

    Position: IT Admin (Female) Location: Abu Dhabi Salary up to AED 5000 + Accommodation + Food (Should be willing to stay in the company Accommodation) **Salary**: AED4,000.00 - AED5,000.00 per month Application Question(s): - Are you willing to stay at the company accommodation - Are you available for a face to face interview in this...


  • Abu Dhabi, United Arab Emirates Avanza Solutions Full time

    Position: Technical Support Analyst Location: Abu Dhabi - United Arab Emirates Experience: 4-5 Years of experience Employment Type: 12 months extendable Number of positions: 1 Education: Bachelor’s Degree in Computer Science or equivalent Job Role & Responsibilities: - Providing technical support to teams within the organization. - tools: SQL, Kibana,...

  • Penetration Tester

    4 months ago


    Abu Dhabi, United Arab Emirates ValueMentor Full time

    **Responsibility**: - Plan and execute full life cycle offensive operation. This includes project scoping, resource assignment recommendations, some RFP/SoW work, performing the penetration test, communicating progress with clients, writing professional quality reports, presenting findings to executive and technical audiences. - Effective communication....

  • Service Desk Executive

    4 months ago


    Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full time

    Contract: 12 months /extendable/ - Work location: UAE - Abu Dhabi - Working hours: 9 hours per day - Working days: 5/6 days per week - Staff will be working on shifts (24/7) - we need **flexible** staff - Benefits: Visa, EOSB & medical insurance (No Air ticket) The role is a level 1 technical support position responsible for providing cloud customers with...

  • Service Desk Executive

    3 months ago


    Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full time

    Contract: 12 months /extendable/ - IMMEDIATE joiner - Start date: June - Work location: UAE - Abu Dhabi - Working hours: 9 hours per day - Working days: 5/6 days per week - Staff will be working on shifts (24/7) - we need **flexible** staff - Benefits: Visa, EOSB & medical insurance (No Air ticket) The role is a level 1 technical support position...

  • IT Admin

    3 months ago


    Abu Dhabi, United Arab Emirates Seamless HR & Recruitment Full time

    **ob Title**: IT Administrator (Networking, Server, Web Designing) **Responsibilities**: - Install, configure, and support network equipment including routers, switches, firewalls, and VPN. - Monitor network performance and troubleshoot network issues, ensuring uptime and reliability. - Implement and maintain network security measures to protect data,...


  • Abu Dhabi, United Arab Emirates Everlast Wellness Medical Center Full time

    We are looking for an experienced System Administrator to maintain, upgrade and manage our software, hardware and networks. **Role & Responsibilities** - Support LANs, WANs, network segments, Internet, and intranet systems - Ensure the design of the system allows all components to work properly together - Make recommendations for future upgrades - Maintain...


  • Abu Dhabi, United Arab Emirates Everlast Wellness Medical Center Full time

    We are looking for an experienced System Administrator to maintain, upgrade and manage our software, hardware and networks. - Installing and configuring software, hardware and networks - Monitoring system performance and troubleshooting issues - Ensuring security and efficiency of IT infrastructure - Responsible for the maintenance, configuration, and...


  • Abu Dhabi, United Arab Emirates Everlast Wellness Medical Center Full time

    We are looking for an experienced System Administrator to maintain, upgrade and manage our software, hardware and networks. - Installing and configuring software, hardware and networks - Monitoring system performance and troubleshooting issues - Ensuring security and efficiency of IT infrastructure - Responsible for the maintenance, configuration, and...

  • Admin accountant

    4 months ago


    Abu Dhabi, United Arab Emirates Sundus Full time

    Wir suchen einen erfahrenenIT-Architekten f r einIT-Transformationsprogramm bei einem unserer gesch tztenBig-4-Beratungskunden f r einen Endkunden im ffentlichenSektor.Dererfolgreiche Kandidat w rde sich in das Team desBeratungsunternehmens integrieren und direkt mit dem Endkundenzusammenarbeiten, um technische Beratung zu leisten und das Projektals als...

  • Admin accountant

    4 months ago


    Abu Dhabi, United Arab Emirates Sundus Full time

    Wir suchen einen erfahrenen IT-Architekten f r ein IT-Transformationsprogramm bei einem unserer gesch tzten Big-4-Beratungskunden f r einen Endkunden im ffentlichen Sektor.Der erfolgreiche Kandidat w rde sich in das Team des Beratungsunternehmens integrieren und direkt mit dem Endkunden zusammenarbeiten, um technische Beratung zu leisten und das...


  • Abu Dhabi, United Arab Emirates CEG INTERNATIONAL Full time

    Job Description:MTS STAFF is looking to hire a mid-senior level Unix System Administrator for a client located in Washington, DC. This is a short term contract position (3-6 months but may extend longer). The position is 100% remote in DC. If you are interested please contact Rhoni Watson: with your updated Resume in word format and a good time/number to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full time

    ÜberblickWir suchen einen qualifizierten Admin Accountant für ein spannendes Projekt bei einem unserer renommierten Kunden im öffentlichen Sektor.ProjektbeschreibungDer erfolgreiche Kandidat wird Teil eines dynamischen Teams und wird direkt mit dem Endkunden zusammenarbeiten, um wertvolle Unterstützung im Bereich der technischen Beratung zu leisten.Art...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full time

    ÜberblickWir suchen einen erfahrenen Admin Accountant für ein spannendes Projekt in einem dynamischen Umfeld. Der erfolgreiche Kandidat wird Teil eines engagierten Teams und wird direkt mit unseren Partnern zusammenarbeiten, um umfassende finanzielle Beratung zu leisten und das Projekt als Buchhalter zu unterstützen.Art der...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full time

    ÜberblickWir suchen einen qualifizierten Admin Accountant für ein spannendes Projekt in der IT-Branche. Der erfolgreiche Kandidat wird Teil eines engagierten Teams und hat die Möglichkeit, direkt mit unseren Kunden zusammenzuarbeiten, um wertvolle technische Beratung zu leisten.Art der Tätigkeit:FreiberuflichArbeitszeiten:Flexibel - Erster Vertrag über...