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Customer Care Advisor

4 weeks ago

Dubai, United Arab Emirates Emirates NBD Full time

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and
Türkiye) region with a presence in 13 countries, serving over 20 million customers. The
Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates
NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89
billion.

At the bank, we serve our customers and help them realise their financial objectives
through a range of banking products and services including retail banking, corporate &
institutional banking, Islamic banking, investment banking, private banking, asset
management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial
transactions and requests conducted outside of our branches. We also operate Liv, the
lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to
be the fastest-growing digital bank in the region.

In line with the UAE Government’s strategy in empowering and developing nationals,
Emirates NBD is committed to welcoming the young generation into an innovative,
modern and supportive work environment to contribute to the nation's success. We are
looking to find the best UAEN talent to join our ENBD family.

EmiratesNBD branches are centre for customers for all their banking needs. The two major
objectives of branches are “excellent customer service” and “mobilization of business”.

As a Customer Care Advisor at EmiratesNBD, you will be the main point of contact for assigned
customers requiring non-routine products and services.The role holder is expected to exploit the
potential available for selling/developing customer relationships for achieving the assigned sales
and service objectives/standards.

Customer contact is virtually continuous and hence competencies and skills required for dealing
with customers are critical. Thorough knowledge of products and related delivery procedures is a
pre-requisite.

To be successful in this role, you will need the following skills and experience
- 3 years work experience in customer service (preferably in banking industry)
- Relevant technical knowledge and skills (including speed and accuracy)
- Detail Oriented, able to work under pressure with a positive customer service attitude.
Bilingual with English a must.
- Good interpersonal competencies to enable customer service standards
- UAE national only