Duty Manager

1 week ago

Dubai, United Arab Emirates voco Full time

About us

Welcome to voco.

Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.

Becoming part of the family, everyone’s a host

Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.

voco Dubai The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts.

Your day to day

As Duty Manager, you'll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. In this role you are connected to the Front Office, and you lead their shift while also keeping an eye on the other operational departments. Your focus is always to make sure our guests feel welcome and can enjoy the voco life.

**You are responsible for**:

- Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
- Ensuring the quality of the hotel product is always at the highest possible level.
- Monitoring the service behaviours of hosts in all departments and ensuring the voco brand promise is delivered throughout the guest journey.
- Serving as “champion” of guest experience, monitoring guest feedback and actively contribute during quality strategy meetings with the goal to improve overall guest satisfaction.
- The planning and assignment of work within Front Office, ensuring everyone knows the priorities of the day and guests are well taken care of.
- Training the team on brand standards and making sure all standard operating procedures are followed.
- Ensuring all procedures regarding safety & security are updated and followed closely.
- In an emergency you serve as first of point of contact to the Emergency Response Team and coordinate the response.
- Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team. Acting as Night Manager and executing night audit procedures while on shift during the night.
- Living the voco brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Ad-hoc duties as required - unexpected moments when we have to pull together as a team to get a task done.

What we need from you|
- Passion for hospitality and guest experience to bring the voco service experience to life
- Knowledge of PMS system Opera is an advantage.
- Two years of leadership experience in an operations role within a hospitality environment.
- Strong organizational, task-management, leadership, creativity and presentation skills.
- Pro-active attitude and eye for detail with a natural drive for continuous improvement.
- A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco service standards
- A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
- Excellent communication skills
- German-speaking is highly preferred.

What we offer

We’ll reward all your hard work with great salary and benefits - in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics.

We are an equal opportunities employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colle

  • Duty Manager

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    Duty Manager - Front Office - Waldorf Astoria Dubai Palm JumeirahA Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse,...

  • Duty Manager

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Park Hyatt Dubai Full time

    SummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Duty Manager is responsible for supporting Assistant Manager Front Office / Front Office Manager for all operational aspects of the Front Office...

  • Duty Manager

    1 week ago

    Dubai, United Arab Emirates Promoters Paradise Events And Exhibitions Management Full time

    **WE ARE LOOKING FOR 15 EXPERIENCED & PROFESSIONAL DUTY MANAGERS FOR A LEADING TELECOMMUNICATION COMPANY IN UAE** Location: Dubai Nationality: ANY NATIONALITY CAN APPLY **Salary Package: AED 4,500.00 to AED 5,000.00 plus Incentives/Commissions** **Employment Visa and Insurance will be provided once selected** Visit Visa and Cancelled Visa can...

  • Duty Manager

    1 month ago

    Dubai, Dubai, United Arab Emirates Waldorf Astoria Dubai Palm Jumeirah Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    1 month ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    3 weeks ago

    Dubai, United Arab Emirates Grand Central Hotel Full time

    **Role Description** This is a full-time on-site role as a Duty Manager at the Grand Central Hotel located in Dubai. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and resolving any issues that may arise. He / She will also handle guest inquiries and provide exceptional customer...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    5 days ago

    Dubai, United Arab Emirates Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Hotel Duty Manager is responsible for overseeing the hotel's operations, ensuring the safety and comfort of our guests and staff. This role...

  • Duty Manager

    2 months ago

    dubai, United Arab Emirates CITY PREMIERE MARINA HOTEL APARTMENTS Full time

    Qualifications:Excellent communication and interpersonal skillsStrong leadership and problem-solving abilitiesAbility to handle stressful situations with calmness and professionalismWork Experience as a Duty Manager or similar management roleKnowledge of hotel operations and guest service standardsArabic Speaking, Fluency in English, both written and...

  • Duty Manager

    2 months ago

    Dubai, United Arab Emirates CITY PREMIERE MARINA HOTEL APARTMENTS Full time

    **Qualifications**: - Excellent communication and interpersonal skills - Strong leadership and problem-solving abilities - Ability to handle stressful situations with calmness and professionalism - Work Experience as a Duty Manager or similar management role - Knowledge of hotel operations and guest service standards - Arabic Speaking, Fluency in English,...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging. Duty Managers are entertainers ensuring that each Guest has a memorable experience each...

  • Duty Manager

    3 weeks ago

    dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging. Duty Managers are entertainers ensuring that each Guest has a memorable experience each...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Grand Central Hotel Full time

    Role DescriptionThis is a full-time on-site role as a Duty Manager at the Grand Central Hotel located in Dubai. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and resolving any issues that may arise. He / She will also handle guest inquiries and provide exceptional customer...

  • Duty Manager

    3 weeks ago

    Dubai, United Arab Emirates Accor Full time

    Job DescriptionDuty ManagerInspiring and engaging. As a Duty Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.What You Will Be Doing Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Duty Manager (Full time #537294)Property / Office: Mandarin Oriental Jumeira, DubaiLocation: Dubai, United Arab EmiratesThe Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.Responsibilities: To assist the General Manager to manage the hotel,...

  • Duty Manager

    4 weeks ago

    Dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging. Duty Managers are entertainers ensuring that each Guest has a memorable experience each...

  • Duty Manager

    3 weeks ago

    Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We are hiring !! - Duty Manager - Arabic speaker - Immeidate join - Minimum 1 year hospitlaity experience Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)

  • Duty Manager

    1 week ago

    Dubai, United Arab Emirates PROMOTERS PARADISE Full time

    **WE ARE LOOKING FOR 15 EXPERIENCED & PROFESSIONAL DUTY MANAGERS FOR A LEADING TELECOMMUNICATION COMPANY IN UAE** Location: Dubai Nationality: ANY NATIONALITY CAN APPLY Salary Package: AED 4,500.00 to AED 5,000.00 plus Incentives/Commissions Employment Visa and Insurance will be provided once selected Visit Visa and Cancelled Visa can apply. Age: Below...