Customer Solution Architect
1 day ago
**Who we are**
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
**What you'll be doing**
This role will interact with delivery teams to validate and construct solutions designs across the enterprise systems and will also participate in delivery projects to perform compliance checks and ensure product quality and alignment with IT processes. The Solution Architect will also proactively incorporate the Peer Review and Enterprise Design Authority boards to ensure solution proposals are compliant with the Group’s overall Enterprise Architecture principles.
**What you’ll need to succeed**
- To undertake high level technical architecture & design activities on projects of work, working alongside our development partners.
- Ensure appropriate and timely escalation and resolution of key architecture & design decision conflicts.
- Evaluate 3rd party solutions, performing detailed technical assessments (RFP) and advising business on integration and technical fit into existing architecture landscape.
- Collaborate with and, where required, instruct 3rd party development partners and resource on low level technical design and delivery of an IT solution.
- Ensure solution design complies with the long-term strategic roadmap for all IT systems architecture.
- Partners with other solution architects to provide a consensus based scalable and adaptable architectural solution including peer review of solution architecture deliverables.
- Presents and evaluates high level project architecture & artefacts at a technology governance forum to ensure architectural and strategic fit.
- Run design authority sessions, in collaboration with other solution architects, evaluating proposed designs against established standards and architecture framework.
- Identifies opportunities for innovation & supports the development of the Business Technology Strategy.
- Provides input in the development of policies, standards and guidelines that direct the selection, development, implementation and use of Information Technology as related to Customer domain technologies.
- Provides enterprise-wide assurance over the integrity and appropriateness of Customer solution designs, using Chalhoub enterprise architecture principles, policies and standards.
- Represents the Customer domain in architecture and design forum(s) as a key decision-making stakeholder.
- Work with the Project Managers and Business Analysts to develop a high-level project schedule, business requirements and set of architectural artefacts.
- Research new Customer technologies to improve and evolve the existing technology stack, providing recommendations to the business and technology teams as appropriate
**What skills and competencies you'll need to succeed**
- A minimum of 6 years’ experience is required working in technology related environments as a Technical Architect, Solution Architect, Consultant, Developer or equivalent role.
- 6+ years’ experience in Customer-specific architecture and solution design
- Experience designing, integrating, and managing complex solutions (multi-platform, multi-technology, 3rd parties).
- Experience of Agile and Waterfall software development lifecycles.
- Previous experience in software development/coding during their career.
- Demonstrated ability to build consensus among diverse stakeholders.
- Has experience implementing cloud solutions - IaaS, PaaS and SaaS.
- Experience working on integration technologies and a good understanding of API design patterns and frameworks, micro services, API gateways, API security etc.
- Detailed experience and successful track record in establishing CRM capabilities, defining and driving the adoption of CRM architectures e.g. Salesforce Service, Marketing, Campaign Management, Service Management, Commerce.
- Deep domain knowledge of CRM and cloud systems/platforms & implementations, and hands-on experience working on related technologies.
- Possess an exceptionally strong technical and functional experience in CRM, Marketing, Voice of Customer, Contact Centre, Loyalty, Self-Service and Omnichannel solutions.
- Knowledge and technical experience in AWS or a related cloud-based development platform.
- Knowledge in Modern Application development
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