Customer Solutions Architect

2 days ago


Dubai, United Arab Emirates Panasonic Avionics Corporation Full time

**Who we are**:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, Wi-Fi, and now Bluetooth headphone connectivity

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

**Job Summary**

Work as a technical partner that interfaces with the entire organization from Sales, Products/Services, Engineering and Program Management to architect solutions and outcomes to help airlines with their In-Flight Entertainment and Connectivity Systems strategically utilizing our platforms and products expertise, combined with our understanding of the customer’s needs and expectations to deliver solutions that focuses on their business outcomes, which then allows airlines to grow their businesses and overcome challenges. Subject matter expert for all technologies at Panasonic Avionics. Design and engineer new solutions starting from conceptual stage to customer delivery stage for Panasonic Inflight Entertainment and Communication systems. The solutions architect is expected to provide leadership and show a wide range of expertise across all disciplines of engineering with a focus on System Platform, Products & Services, and User Experiences.

**Key Responsibilities**

**Proposals**
- Collaborate with Sales and Account Management teams to understand the regional sales strategy and provide technical solutions that will help achieve the sales goal.
- Design and create complex, integrated product solutions with Account Management teams that meets the customer’s requirements for proposals/RFPs
- Technical owner for compliance matrices, produce comprehensive technical analysis documents for proposed solution(s), and hardware/system parts lists.
- Use existing customer system configurations, use cases, crew and maintenance operations to propose relevant upgrades in new solutions proposals.

*** **Architect Solutions**:

- Innovate and design new system solutions and products that will set the trend in the IFEC industry. Understand new customer demands and trends, and be able to adapt and create new product, system, software, and hardware solutions.
- Create system block and architecture diagrams to facilitate discussion and review with engineering teams for new systems.
- Translate airline design requirements and concepts into user flows, and mockups to engineering teams to create intuitive user experiences.
- Collaborate closely Product and Engineering teams to help influence product roadmaps and system features based on customer requirements and align Panasonic Avionics’ business objectives.
- Leverage Agile practices to capture requirements to create solutions for system platform, software products, and interactive user interface.

**Customer Interaction**:

- Collaborate with Account Management teams to identify business opportunities and provide technical solutions to customers during the RFP stages.
- Support sales meetings to present technical solutions that compatible with customer system platforms with the airline’ business model in mind.
- Attend customer meetings in-person and over teleconference to consult as well as gather customer use cases for new and undeveloped product/system features.
- Create collateral and deliver presentations that are appropriate to the customer audience.
- Work hands-on with customer to demonstrate Panasonic technologies and products.
- Responsible for providing developing content and technical training to internal teams and customers.
- Travel to trade shows, conferences, and customer sites for workshops.

**Leadership**:

- Provide technical, guidance, and best practices to other members of the customer solutions department.
- Train and mentor team members on new products, concepts, requirements, and other customer related information.
- Show a strong sense of responsibility and passion for the presented solutions

**Education/Experience Requirements**
- Bachelor of Science Degree in Computer Engineering, Computer Science, Systems Engineering, Software Engineering, Product Engineering, Electrical Engineering, or other related engineering degree, or equivalent experience.
- 8+ years of related experience.
- Require 10-15% travel.

**Knowledge/Skill Requirements**
- Ability to clearly and effectively communicate technical requirements, design concepts, ideas, and solutions to engineering teams.
- Expected to have strong customer facing skills including negotiation, conflict resolution, and crisis management



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