Call Center Quality Analyst

**Job brief** **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build...

Key Responsibilities:As a Call Center Supervisor at Damas Medical Center Sharjah, you will be responsible for leading a team of call center representatives to deliver exceptional customer service and support.Key Performance Indicators:Ensure that all call center representatives are properly trained and equipped to handle customer inquiries and...

Role Title: Contact Center Quality Assurance Executive Work location: Al Zahia, Sharjah Work Type: Outsourced, Full time, On-site Working Days: 6 days of the week, 1 day off The Contact Center Quality Assurance Executive is required to perform below tasks: - Contact Center Quality Assurance is responsible for assessing the quality of the performance of...

Nationality (syrian_ Lebanese) - Arabic and English speaker - Bachelor's Degree or equivalent - experience in reception tasks - Excellent verbal and written communication skills. - Strong customer service skills. - Ability to multitask and work in a fast-paced environment. - Problem-solving skills and attention to detail. - Previous experience in a call...

Responsibilities:Hiring,training, and preparing call center representatives to respond tocustomer questions and complaints and troubleshoot problems withservices or products.Ensuring agentsunderstand and comply with all call center objectives, performancestandards, and policies.Answering agentquestions regarding best practices or difficultcalls.Identifying...

Job Title: Arabic Speaker Call Center ManagerAt Damas Medical Center Sharjah, we are seeking a highly skilled and experienced Arabic speaker to join our call center team as a Call Center Manager. The successful candidate will be responsible for managing customer interactions, processing exchanges and refunds, and providing product information to ensure...

**Arabic Speaker Call Center Agent** We are looking for an Arabic Speaker Call Center Agent who can join immediately to join our team work in a Medical Centre in Sharjah. JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this includes appointments and...

We are looking for a Arabic and English Speaking Call Center Executive JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a medical entity, this includes appointments and scheduling of the patient to their desired doctors. DUTIES AND RESPONSIBILITIES: Schedules appointment of patient to their...

Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. They handle many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems. Call Center Representative complete customer service tasks that ensure customers...

Job Title: Arabic Speaker Call Center ManagerWe are seeking a highly skilled and experienced Arabic speaker to join our team as a Call Center Manager at Damas Medical Center in Sharjah. As a key member of our customer service team, you will be responsible for managing customer interactions, processing exchanges and refunds, and providing product information...

**Female Arabic Speaker Call Center Agent Required languages (English / Turkish / Russian / Persian / Urdu)** We are looking for an Female Arabic Speaker Call Center Agent who can join immediately to join our team work in a Medical Centre in Sharjah. JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding...

**Team Management**: Oversee and manage a team of call center agents, ensuring they are motivated, trained, and performing to the best of their abilities. - **Performance Monitoring**: Track key performance indicators (KPIs) such as call volume, response times, customer satisfaction, and resolution rates. Use this data to improve team performance. -...

**Arabic Speaker Call Center Agent - FEMALES ONLY** We are looking for an Arabic Speaker ,Females, Call Center Agent who can join immediately to join our team work in a Medical Centre in Sharjah. JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this...

Key ResponsibilitiesCall Recording and Data Entry: Accurately record call details, including summaries of queries, in the system.Patient Data Management: Ensure patient details are updated in relevant databases.Customer Engagement: Engage with patients through calls to understand their needs, address complaints, and provide solutions to their issues with...

communication skills - Call handling - Call center experience - Problem-Solving - Pressure handling - CALL CENTER AGENT LANGUAGE: ARABIC WILL BE PLUS POINT **Job Types**: Full-time, Permanent **Salary**: AED2,000.00 - AED2,500.00 per month Ability to commute/relocate: - Sharjah: Reliably commute or planning to relocate before starting work...

Arabic Female Call Center Agent **Job Types**: Full-time, Part-time Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required) **Language**: - english (required)

Key Responsibilities:As a Call Center Executive II at IIQAFGROUP Dubai, you will be responsible for leading a team of call center representatives in providing exceptional customer support.Leadership and Coaching:Develop and implement effective training programs to enhance the skills of call center representatives.Provide guidance and support to...

Key Responsibilities:As a Call Center Executive II, you will be responsible for leading a team of call center representatives in providing exceptional customer support. Your key responsibilities will include:Hiring, Training, and Development: Identify, recruit, and train high-performing call center representatives to ensure they have the skills and knowledge...

Responsibilities:Hiring,training, coaching, and leading call center representatives as theyprovide support for customers.Answeringrepresentative’s questions, guiding them throughdifficult calls or issues, diffusing angry customers, or handlingissues that cannot be fielded byrepresentativesLeading team meetings, askingquestions to better understand the...

**Job Summary** The Call Center Agent is responsible for providing excellent customer service by handling incoming and outgoing calls for customer inquiries, complaints, and support. The role involves accurately addressing customer needs, providing information, and resolving issues to enhance customer satisfaction. **Key Responsibilities** - **Handle...