Call Center Quality Analyst

**Job brief** **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build...

Role Title: Contact Center Quality Assurance Executive Work location: Al Zahia, Sharjah Work Type: Outsourced, Full time, On-site Working Days: 6 days of the week, 1 day off The Contact Center Quality Assurance Executive is required to perform below tasks: - Contact Center Quality Assurance is responsible for assessing the quality of the performance of...

Nationality (syrian_ Lebanese) - Arabic and English speaker - Bachelor's Degree or equivalent - experience in reception tasks - Excellent verbal and written communication skills. - Strong customer service skills. - Ability to multitask and work in a fast-paced environment. - Problem-solving skills and attention to detail. - Previous experience in a call...

We are looking for a Arabic and English Speaking Call Center Executive JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a medical entity, this includes appointments and scheduling of the patient to their desired doctors. DUTIES AND RESPONSIBILITIES: Schedules appointment of patient to their...

Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. They handle many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems. Call Center Representative complete customer service tasks that ensure customers...

**Female Arabic Speaker Call Center Agent Required languages (English / Turkish / Russian / Persian / Urdu)** We are looking for an Female Arabic Speaker Call Center Agent who can join immediately to join our team work in a Medical Centre in Sharjah. JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding...

**Team Management**: Oversee and manage a team of call center agents, ensuring they are motivated, trained, and performing to the best of their abilities. - **Performance Monitoring**: Track key performance indicators (KPIs) such as call volume, response times, customer satisfaction, and resolution rates. Use this data to improve team performance. -...

**Arabic Speaker Call Center Agent - FEMALES ONLY** We are looking for an Arabic Speaker ,Females, Call Center Agent who can join immediately to join our team work in a Medical Centre in Sharjah. JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this...

Arabic Female Call Center Agent **Job Types**: Full-time, Part-time Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required) **Language**: - english (required)

**Job Summary** The Call Center Agent is responsible for providing excellent customer service by handling incoming and outgoing calls for customer inquiries, complaints, and support. The role involves accurately addressing customer needs, providing information, and resolving issues to enhance customer satisfaction. **Key Responsibilities** - **Handle...

**Join Our Team as a Remote Female Sales Call Agent!** We are searching for a skilled and motivated female Sales Call Center Agent to be a part of our beauty company. This role offers the flexibility of remote work and focuses on expanding our client network by booking beauty courses and digital services. **Key Requirements**: - Knowledge of Arabic is...

Affiliate company is urgently hiring a telesales cum call center agent.From 10-8pm, Mon-Sat. **Requirements**: to live in Dubai/Sharjah you'll need to answer calls, experience in working in telesales/call center. Friendliness, responsibility, good English Need to process inquiries from whatsapp, instagram. Consult on services, promotions, special offers -...

**About The Company** Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE’s leading companies, we deploy the industry best tailored manpower services to advance our...

manage inbound and/or outbound calls. - follow various communication scripts when speaking to a caller. - handle customer engagement; - identify customer needs, answer questions and solve problems; - up-sell products and services when possible; - build sustainable customer relationships; - organize all conversation records. - build product knowledge; and -...

Responsible for handling the inbound and outbound calls to and from customers, listening to customer’s needs or issues and providing helpful solutions to their problems. **Job Location: Sajja Industrial Area** **Accommodation provided by the company** **Roles & Responsibility** - Take customer calls and provide accurate, satisfactory answers to their...

Requirements and skills *Experience as a call center agent in UAE. *Managing large amounts of inbound and outbound calls in a timely manner. *Familiarity with CRM systems and practices. *Excellent communication abilities both in writing and verbally, professional phone voice, attentive listening, and exceptional customer service. **Salary**: Upto AED...

**Job Title: Arabic Call Center and Receptionist Representative (Healthcare Sector) Female Only** **Location**: Sharjah - United Arab Emirates **Type of Employment**: Full-Time **Key Responsibilities**: - Handle a high volume of inbound calls, providing timely and accurate assistance to patients and healthcare professionals. - Serve as the first point of...

The Job Holder will be the first point of contact to callers/supplier, offer prompt and courteous service, and provide the quality service, giving cost effective travel solutions at a healthy yield to the department contributing to the overall objective of the company. - Confidently Attend to all Call promptly and transfer the call to the relevant staff/...

Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...

**QUALITY ASSURANCE CRRRDINATOR-** **FEMALES ONLY** **Job description**: A Medical Center in Sharjah is looking for Quality Assurance Coordinator with Excellent communication skills in Arabic and English. Their duties include: Ensures the policies and procedures are monitored and updated to include regulatory changes. Regularly reports to the Management...